Kickstart your new career as a Customer Advisor with Northgate Insurance Services!
Please note that this recruitment is for candidates who are available to start on Monday 23rd November 2026. Please only apply if you can commit to this start date.
Location: Based in our Peterlee HQ with hybrid working options after probation.
Working Hours: 37.5 hours per week, with shifts between 8am and 9pm Monday-Friday, and between 8am and 6pm on weekends.
Salary: Starting from £25,004 with the opportunity to increase your salary as your experience grows with us, plus:
Be a Customer Advisor Superstar!
Every call, every customer interaction, every moment counts. As a Customer Advisor, you’re more than just a voice on the line - you’re the reassuring presence guiding customers through their claims process right after an accident. Your compassion and natural ability to put your customers at ease can turn a stressful moment into a manageable one. This is a job for those who believe in the power of people helping people.
Why Northgate Insurance Services?
We believe in nurturing talent and are committed to creating an inclusive workplace where everyone feels respected, supported, and empowered to succeed. Our commitment to colleague wellbeing has been recognised through the Better Health at Work Award, where we have recently achieved Silver status. With comprehensive training, we'll ensure you have all the tools to deliver the best possible service to your customers.
If you’re customer-focused, empathetic, and have a keen eye for detail, we’d love to talk to you about joining our team!
Join us as a Customer Advisor and enjoy some outstanding benefits …
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
Pension - Employer contributions of 3%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community & Culture - We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
You may not know Northgate Insurance Services name, but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
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ZIGUP (formerly Redde Northgate plc) is a leading integrated mobility solutions provider, with a platform providing services across the vehicle lifecycle to help people and businesses keep moving, smarter. We offer mobility solutions to businesses, fleet operators, insurers, OEMs and other customers across a broad range of areas from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance. The mobility landscape is changing, becoming ever more connected and ZIGUP uses its knowledge and expertise to guide customers through the transformation, whether that is more digitally connected solutions or supporting the transition to lower carbon mobility through providing EVs, charging solutions and consultancy.
ZIGUP's core purpose is to keep its customers moving, smarter - through meeting their regular mobility needs or by servicing and supporting them when unforeseen events occur. With our considerable scale and reach, ZIGUP’s mission is to offer an imaginative, market-leading customer proposition and drive enhanced returns for shareholders by creating value through sustainable compounding growth. We'll achieve this through the delivery of our strategic framework, Enable, Deliver and Grow.
ZIGUP supports its customers through a network and diversified fleet of approx. 130,000 owned and leased vehicles, supporting over 700,000 managed vehicles, with over 175 branches across the UK, Ireland and Spain and a specialist team of over 7,500 employees. We are a trusted partner to many of the leading insurance and leasing companies, blue chip corporates and a broad range of businesses across a diverse range of sectors. Our strength comes not only from our breadth of our award-winning solutions, but from our extensive network reach, our wealth of experience and continual focus on delivering an exceptional customer experience. Further information about ZIGUP plc can be found on our website: www.zigup.com
