Job Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor for their office in Athens, Greece.

Position: Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle incoming customer calls
• Identify and assess customers’ needs to achieve customer satisfaction
• Build sustainable customer relationships through open and interactive communication
• Provide accurate, valid and complete information using the appropriate tools and systems
• Support customers with questions relating to electronic devices and home appliances
• Process customer accounts and maintain accurate records of customer interactions
• File and update relevant customer documentation
• Follow established communication procedures, guidelines and policies
• Meet individual and customer service team targets and case handling quotas
• Manage multiple customer cases while maintaining service quality.

REQUIREMENTS:

• Native or near-native written and spoken German (C1+)
• Excellent command of English
• Good MS Office skills
• Strong telephone customer service and active listening skills
• Excellent verbal and written communication skills
• Strong customer orientation and ability to adapt to different customer personalities
• Ability to multitask, prioritise and manage time effectively
• Knowledge of electronic devices and household appliances
• Ability to work effectively against customer service KPIs and case handling targets.

BENEFITS:

• Private health and life insurance from Day 1, including dental and eye care
• Free access to the company gym
• Signing and Performance Bonus
• Daily net meal allowance for office and hybrid employees
• Fixed working hours for eligible parents with children up to 2 years old
• Training and ongoing development opportunities
• And many others!!!