Sutherland

Customer Advisor for Book Lovers with Polish and English

Sutherland  •  Sofia, BG (Remote)  •  4 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Join Sutherland

Sutherland is a global leader in customer experience and business transformation. We are looking for Customer Advisors with Polish and English to support one of the world's leading e-commerce and digital content platforms.

If you are passionate about books, audiobooks, and helping customers, we'd love to hear from you.

Your Responsibilities

  • Assist customers with inquiries related to audiobooks, music, and digital content
  • Provide friendly, accurate, and professional support
  • Resolve customer issues efficiently and ensure a positive customer experience
  • Represent the client's brand with excellence

Qualifications

Requirements

  • Fluent Polish and English (B2–C1)
  • Interest in books, authors, audiobooks, or podcasts is an advantage
  • Strong communication and problem-solving skills
  • Well-organized, customer-focused, and eager to learn

Additional Information

What We Offer

  • Fully remote position in Bulgaria
  • Working Hours: 10 am – 7 pm (Monday – Sunday)
  • Competitive salary
  • Permanent employment contract
  • Extremely cool benefit of unlimited access to one of the biggest audio book libraries in the world
  • Additional health and life insurance
  • 21 days paid annual leave
  • Food vouchers
  • Paid training and coaching
  • Career growth opportunities within a global company
  • Supportive international work environment


Ready to Join Us?

Love books, audiobooks, and great customer experiences? Turn your passion into a career and help fellow book lovers discover their next favorite story.

Apply today and become part of our team!

Sutherland

About Sutherland

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they’re our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering services – the foundation that powers rapid innovation and scalable business transformation.

We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change — we engineer digital outcomes.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Pittsford (Rochester), NY
Year Founded
1986
Social Media