Tasks:
• Perform inbound calls, chats in Danish
• Advise partners on flights, products, prices, fares, rules, and online services contributing to the
success of our client.
• Change the reservation both in time and destination, change of personal data
• Handle special service requests (wheelchairs, special assistance, animals)
• Deal with cancellation and refund of tickets
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
Requirements
Requirements:
• Danish - C1 (both spoken and written)
• English – B2
• Excellent technical skills (MS Office, Browsers, general computer skills)
• Positive energy, enjoy communicating with customers and colleagues
• Previous experience in Customer service, digital service platforms and CRM tools is an
advantage
Benefits
What do we offer you?
• Work for the largest, well-known Nordic 5-star airline - SAS
• Fully paid 2-month training program, combining "learning by doing" with the support of a
dedicated training buddy.
• Training in English (Mon-Fri: 8:00-16:30), after 3 months you will be upskilled and divided
into different departments
• Salary: 9550 PLN gross
• Employment contract for full time (1st contract – 3 months, after probation period, we extend
the contract to fixed-term according to business needs and Employee’s performance)
• Shift work: 5 days a week, Monday - Friday 07:00 - 19:00, Saturday - Sunday 09:00 - 18:00
twice a month working Saturdays & Sundays.
• Private medical care (Luxmed)
• Group insurance program, sports, and leisure program
• Benefit from our investment in your growth through coaching and mentoring, enhancing your
skills and potential.
• Training and development programs.
• A very dynamic and international work environment with plenty of career opportunities.
• Social activities, events, and celebrations.
• Multinational environment.
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles.
By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines.
CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR).
We are the global market leader in international tech CX recruitment. Why?
Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe.
Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program.
Join us on our journey to shape the future of global recruitment and talent mobility!
www.cbtalents.com
