Job Description

Location: Head Office, Office based for the first 3 months, then Hybrid.

Salary: up to £27,500pa

Contract: Permanent - Full Time, plus 1 in 4 Saturdays for a 4.5hour shift

Must Have: Telephony Experience

About Steven Eagell

As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.

As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

Your Responsibilities as a Customer Advisor:

As a Customer Advisor, you’ll be the first point of contact for our customers, handling inbound and outbound calls and electronic communications. You’ll provide outstanding support to our service enquiries, working towards quality and volume targets in a fast-paced environment.

Key Responsibilities

• Deliver exceptional customer service at all times.
• Build rapport and understand customer needs.
• Make outbound calls for service and MOT reminders, converting them into bookings.
• Handle inbound calls professionally and efficiently.
• Advise customers on additional products and services (e.g. service plans).
• Accurately log call activity and customer data.
• Meet call volume and conversion targets.
• Maintain accurate records of vehicle details and service history.
• Update customer contact information.
• Support with other ad-hoc duties as required.

What we are looking for in a Customer Advisor:

• Confident, enthusiastic, and self-motivated individuals
• Comfortable working both independently and as part of a team
• Strong communication skills with the ability to build rapport quickly over the phone
• Previous experience in a telephony-based customer service role (essential)
• Ability to handle a high volume of calls while maintaining professionalism and accuracy
• A proactive approach with a positive and customer-focused attitude
• Passion for delivering excellent customer service in a fast-paced environment

What we offer you:

• 25 days annual leave + Bank Holidays and your Birthday Off
• Long Service Awards / Colleague Recognition
• Enhanced Maternity / Paternity at qualifying service length
• Car Benefit Scheme after successful completion of a probation period
• Sales Incentives
• Comprehensive training provided
• Company pension scheme
• Death in Service
• Access to high street discounts through Perk Box
• In-house, manufacturer & professional qualifications
• Staff referral scheme
• Access to medical cover through Simply Health

If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.