Job Requisition Number
9129
Work Type
Temporary 12 Months
Job Function
Customer Services
Salary Range
Starting salary £26,200 with progression plan up to £30,555
Base
Linea
Closing Date
Wednesday 26th August 2026 at 23:59
We're looking for passionate Welsh speakers to join our Customer Hwb team as Welsh Language Advisors.
This is a varied and rewarding role where you'll support customers through a range of billing and operational enquiries across multiple channels, including telephone, webchat, email and social media. No two days are the same, and you'll play a key role in helping customers while promoting Welsh language services across the business.
At Dŵr Cymru Welsh Water, we know that diverse teams are the most successful teams. Equality, diversity and inclusion are at the heart of our culture, and we want everyone to feel confident, proud and able to bring their whole selves to work.
You'll use your Welsh and English language skills to provide excellent customer service, resolve complex enquiries and ensure customers receive the right support at the right time.
You'll be:
As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.
To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.
We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.
To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.
In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
© Dŵr Cymru Cyf 2019.
Bath-times, half-times, party-times, meeting-times, and cooking-times. Our water brings Wales to life! It helps 3 million people stay healthy and clean every day. It keeps businesses running smoothly and life flowing along.
At Welsh Water, we put every penny, every ounce of energy, and a lot of love into bringing Wales to life, by putting clean water into homes and businesses, and taking wastewater safely away.
We’re the engineers and scientists, rangers and customer advisors that keep the taps flowing and keep our customers happy. And we’re thousands of other incredibly diverse roles with National responsibility. All working to the highest standards of satisfaction. In a business where safety and care for every colleague is never compromised.
We’re in every community. And for every community. We’re Welsh Water. The people with the passion to bring futures to life in a business that brings Wales to life!
Privacy Policy: https://www.dwrcymru.com/privacy
