Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.
We provide award winning services to the clean water, wastewater, gas, digital networks, and highways sector and are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life.
About the Role:
We are actively seeking a customer service advisor, to join our friendly, dedicated team that ensure our customer needs are met in an efficient and timely manner. An excellent telephone manner and problem solving skills are a must.
Location:Lingley Mere, Warrington
Hours:Monday to Friday, 40 hours a week (8am-5pm)
Responsibilities – but not limited to:
Experience and qualifications require for the role:
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
What you will get in return:
In joining the Sapphire Family, you will be working as part of National Award-Winning Utilities Organisation, who recognise a good work ethic and positive attitude. You will be joining a company that has grown significantly over the last decade.
We offer:
Salary structure designed to provide a clear path for career growth within the role, rewarding skills, experience, and your contribution to the team.
Pension
Death in Service
Modern, onsite gym - with discounted membership
Onsite coffee shop - Costa Coffee!
Employee Assistance Programme
Holiday Allowance
LAN
Job Types: Full-time, Permanent
Benefits:
Ability to commute/relocate:
Work authorisation:
Work Location: In person
Lanes Group is a leading provider of specialist drainage, utility, and asset maintenance services. With a strong focus on innovation, safety, and customer satisfaction, we offer comprehensive solutions that keep essential infrastructure operating efficiently and effectively.
Founded in 1992, Lanes Group has grown to become a national leader, delivering high-quality services to a wide range of sectors including water utilities, rail, highways, energy, and commercial properties. Our expertise spans from emergency drainage repairs and planned maintenance to advanced technologies like CCTV drainage surveys, no-dig pipe rehabilitation, and robotic cutting.
Our commitment to excellence is demonstrated through our investment in state-of-the-art equipment, industry-leading training, and sustainable practices that minimise environmental impact. We take pride in our ability to solve complex challenges, whether it’s clearing pipes deep within a mountain at Dinorwig Power Station, maintaining critical rail infrastructure, or managing large-scale utility projects.
At Lanes Group, our people are our greatest asset. Our team of highly skilled professionals is dedicated to delivering safe, reliable, and cost-effective solutions, always putting our customers first.
We are proud to support essential services across the UK and are continually expanding our capabilities to meet the evolving needs of our clients. Connect with us to learn more about how we can help you achieve your infrastructure goals.
