Job Description

Are you ready to grow your sales career in the telecoms industry?

As a Telesales Advisor, you’ll speak with customers daily, handling sales enquiries, upgrades, renewals, plan changes, and retention conversations with new and existing customers. You’ll guide customers through pay-as-you-go, monthly contracts and SIM-only deals — matching the right solution to their needs while achieving sales targets.

This role is perfect for motivated and confident communicators who thrive in a fast-paced call centre environment.

About us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span across multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Job title:

Customer Advisor

Primary Responsibilities:

• Taking inbound calls from new and existing customers
• Offering customers the best product or service that suits their needs
• Selling the benefits of different products & services to increase customer retention and satisfaction
• Ensuring we meet the regulatory requirements when handling sales with customers
• Be compliant and follow the regulatory scripts
• Educating customers about our products and services
• Maintaining and updating customer databases
• Staying up to date with any offers or new product development

What you will assist customers with:

• Upgrades – handset or sim
• Additional business
• Customers thinking of leaving – attempt to retain
• Issuing PAC codes
• New customers wishing to discuss new deal
• Call existing customers via dialer to offer new deals

Essential: 

• High proficiency in written and verbal English communication,
• Ability to exercise decisiveness when selling products to customers.
• Time Management: Balancing multiple tasks efficiently is essential.
• Active Listening: Attentively understanding customer inquiries, concerns, and feedback is fundamental.
• Empathy: Provide Solution while showing empathy and genuine concern for your customer
• Problem Solving: Quick thinking and resourcefulness are vital.
• Clear and concise communication
• The ability to adjust to different customer personalities and situations is valuable.
• Accurate data entry, note-taking, and order processing are critical.
• Putting the customer first is a core competency.
• Moderate to Advanced computer skills and system navigation
• Objection handling
• Closing techniques
• Negotiation skills

The ideal person will be someone:

• Who can spot buying signals and act accordingly
• Who is a clear, confident communicator, even when faced with challenges or rejection
• Who gets on well with others, and can adapt their style to suit different customer interactions
• Who has a motivation to reach and exceed targets and improve sales skills is a great listener with attention to detail, who can demonstrate empathy and patience

Minimum Requirements:

• Grade 12 (Matric)
• Previous Telesales / Retentions / Sales through Customer Service Experience
• 12 - 24 Months Call Centre (Telesales / Retentions / Sales through Customer Service)
• Must Reside in Cape Town
• Clear Credit and Criminal Record

What’s in it for you?

• Competitive remuneration package + Incentive
• Performance-Linked rewards: Bonus, 20% of basic salary
• Absence Bonus
• Care Giveaway Fridays: NPS
• Sales incentive: Conversions
• NPS incentive
• Shift Allowance
• Rotational Shifts
• Medical Insurance
• Free transport for evening shifts ending at 6:30pm and after
• A progressive career path to help you develop in your Call centre career.
• Comprehensive product training in a fun collaborative environment

What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?
Your application will be reviewed - If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT
The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent