We are seeking a detail-oriented and highly organized
Customer Admin Support
to provide end-to-end administrative, customer service, and order management support. This role plays a critical part in ensuring smooth daily operations, accurate order processing, responsive customer communication, and timely reporting. The ideal candidate is proactive, deadline-driven, and capable of managing multiple priorities while maintaining high standards of accuracy and professionalism.

Key Responsibilities

Administrative & Customer Support

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  Triage incoming phone calls, customer enquiries, and emails.
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  Handle order-taking, sales support, and general customer service interactions.
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  Maintain database accuracy and hygiene.
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  Record and track consumer feedback received via phone, email, and web submissions.
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  Manage customer complaint resolution and coordinate product reimbursements.
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  Attend regular team and stakeholder meetings as required.

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  Perform order keying, validation, and discrepancy highlighting.
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  Issue short supply notifications and follow up on reorder availability.
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  Process order invoicing through relevant portals and maintain dispatch records.
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  Book delivery timeslots with transport providers.
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  Provide backup support for key logistics functions.

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  Perform accounts receivable–related tasks.
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  Monitor retailer sales trends and demand using available data sources.
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  Prepare weekly customer reports and forecasts.
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  Assist with month-end report downloads and data preparation.

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  Upload and manage recipe content from Instagram to the company website.
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  Review customer websites to ensure images and data accuracy.
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  Conduct market research to support business initiatives.

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  Intermediate proficiency in Microsoft Office.
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  Strong verbal and written communication skills.
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  Detail-oriented with a high level of accuracy and adherence to procedures.
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  Demonstrates integrity, professionalism, and reliability.
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  Proactive and results-driven; takes initiative to complete tasks.
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  Effectively manages multiple priorities and deadlines in fast-paced environments.
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  Builds and maintains positive, collaborative working relationships.