Job Description

Posting number: 01355

Department: Customer Accounts

Division: Finance Administration

Job classification: Customer Accounts Clerk

Posting type: Open

Categories: Clerical & Data Entry, Accounting and Finance, Utilities

Summary

The Customer Account Clerk is responsible for adjusting and correcting bills, applying deposits or transferring balances.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Examples of duties

• Adjusts bills, corrects erroneous billings, applies deposit or transfers balance. May type corrected bills, correspondence and other written materials.
• Maintains daily log of customer adjustments; gives assistance to cashiers, cash reconciling audit clerk, meter reading, edit clerk.
• Researches or reviews files, account receivable ledgers, and other records to clarify and explain customer billing or account balance to customers
• Computes bills and provides written explanations; operates office machines and equipment
• May research or review files, account receivable ledger and other records to clarify and explain customer billing or account balances.
• Assists with billing machine
• Perform other related duties as assigned

Qualifications

• Good knowledge of modern office practices, procedures and equipment and of business English, spelling and mathematics
• Good knowledge of alphabetical and numerical filing
• Ability to express oneself, orally and in writing in a clear and concise manner
• Ability to follow moderately complex written and oral instructions
• Ability to work with and for the general public
• Ability to type a minimum of 30 words per minute
• Skills in making arithmetic computations, maintaining office records and in operating office machines
• Ability to establish harmonious working relationship with all persons contacted during the course of work

Supplemental information

High school diploma, or equivalent, and three (3) years of office experience involving progressively responsible clerical duties, and a minimum of one (1) year of public contact work.