Job Description

Posting number: 01321

Department: Customer Accounts

Division: Finance Administration

Job classification: Customer Accounts Clerk

Posting type: Open

Categories: Customer Service

Summary

Under general supervision, the Customer Account Clerk is responsible for performing a variety of customer account maintenance and billing support functions to ensure the accuracy and integrity of customer records. The incumbent reviews, adjusts, and corrects utility bills; applies customer deposits; transfers balances between accounts when appropriate; and processes account transactions in accordance with established Authority policies and procedures.

The Customer Account Clerk investigates billing discrepancies, verifies account information, and assists in resolving customer account issues by coordinating with Customer Service, Meter Services, Billing, and other departments as necessary. The position requires a high degree of accuracy, attention to detail, sound judgment, and the ability to maintain confidential customer information.

The incumbent is responsible for maintaining accurate account records, processing adjustments in a timely manner, and providing professional and courteous service to both internal and external customers. Work is performed using computerized customer information and billing systems and requires the ability to interpret policies, procedures, and account data to ensure proper account administration.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Examples of duties

• Adjusts bills, corrects erroneous billings, applies deposit or transfers balance. May type corrected bills, correspondence and other written materials.
• Maintains daily log of customer adjustments; gives assistance to cashiers, cash reconciling audit clerk, meter reading, edit clerk.
• Researches or reviews files, account receivable ledgers, and other records to clarify and explain customer billing or account balance to customers
• Computes bills and provides written explanations; operates office machines and equipment
• May research or review files, account receivable ledger and other records to clarify and explain customer billing or account balances.
• Assists with billing machine
• Perform other related duties as assigned

Qualifications

• Proficiency in modern office practices, procedures, equipment, and business communications.
• Strong understanding of grammar, spelling, basic mathematics, and recordkeeping principles.
• Knowledge of alphabetical and numerical filing systems and document management practices.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Ability to interpret and follow detailed written and verbal instructions.
• Strong customer service skills and the ability to interact effectively with diverse individuals.
• Ability to perform accurate mathematical calculations and maintain detailed records with a high degree of accuracy.
• Strong organizational, time-management, and problem-solving skills.
• Ability to establish and maintain positive working relationships with customers, colleagues, and stakeholders.
• Ability to work independently while contributing effectively as part of a team.

Supplemental information

High school diploma, or equivalent, and three (3) years of office experience involving progressively responsible clerical duties, and a minimum of one (1) year of public contact work.