Job Description

As a Customer Account Success Intern at DNV Company, you will be responsible for refining core customer processes, conducting research, and executing customer related tasks. This role is ideal for someone early in their career who is eager to learn how customer success, operations, and go to market teams work together to deliver value to customers.

This role is based at our DNV offices in Portland, OR or Corvallis, OR.

What You’ll Do

• Process Improvement & Documentation
• Assist in reviewing and refining core Customer Success processes (e.g., onboarding, renewals, customer communications)
• Help document workflows, playbooks, and best practices

Identify gaps or inefficiencies and suggest improvements

Research & Analysis

• Conduct research on customer success software tools, industry trends, and best practices
• Gather and summarize customer insights from internal systems, surveys, or feedback
• Support basic data analysis related to customer engagement or usage
• Customer Related Execution
• Assist with customer communications, follow ups, and coordination
• Support customer meetings by preparing notes, agendas, or summaries
• Help manage and update customer information in CRM or internal systems
• Cross Functional Support
• Collaborate with Customer Success, Sales, Product, and Operations teams
• Support special projects related to customer programs, pilots, or initiatives
• Perform general administrative and operational tasks as needed

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities

**Benefits vary based on position, tenure, location, and employee election**

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodation will be addressed confidentially.

For more information
https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

What Is Required

• Currently pursuing or recently completed a degree in Business, Communications, Marketing, Information Systems, or a related field
• Strong written and verbal communication skills
• Proven ability to conduct research and summarize learnings
• Organized, detail oriented, and eager to learn
• Comfortable working with basic tools such as Excel, MS CoPilot, or Microsoft Office
• Ability to collaborate effectively with diverse team members
• Ability to manage multiple tasks and meet deadlines
• Strong written and verbal English communication skills
• We conduct pre-employment drug and background screening
  
  

What Is Preferred

• Interest in customer success, account management, or SaaS/technology
• Familiarity with CRM systems (e.g., Salesforce) or customer success tools
• Appreciation and interest in learning and applying AI to deliver value to customers