Job Description

About Dresser Utility Solutions

Dresser Utility Solutions is a leading global manufacturer and supplier of natural gas measurement, flow control, and infrastructure products. Our Dresser Measurement team delivers precision metering solutions to utilities, energy companies, and industrial customers worldwide. We are committed to innovation, quality, and the reliable delivery of energy to communities across North America and beyond.

Role Summary

The Customer Care Representative will be a critical member of the Customer Care team, having direct and immediate effects on financial performance, growth & customer loyalty. The successful candidate will be responsible for order management and customer communications. In this role, the individual will make decisions and drive actions that directly affect the customer and impact production.

Essential Responsibilities

• Conduct a wide variety of administrative tasks including, but not limited to:
• Prepare reports, presentations, correspondence, organizational communications for internal and external customer base
• Filing / maintaining records, calendar management, meeting coordination and other similar duties
• Handle special projects as assigned
• Assist in developing and maintaining open order status reports for customer order fulfillment
• Initiate and maintain team meetings with customer base for backlog and or der status reporting
• Entry customer Purchase orders in our ERP system, process sales order acknowledgements and manage status updates to customers as needed.
• Develop and manage change orders.
• Initiate and maintain new customer creation and/or changes to Customer Master Data as well as the Customer Engineering Specification’s
• Follow contracts such as Channel Agreements and Terms and Conditions of existing customer base
• Issue Return authorization numbers directly to customers
• Ability to quickly identify and prioritize issues, create solutions and meet deadlines
• Effective time management and organizational skills; able to balance multiple priorities
• Excellent interpersonal, verbal and written communications skills including strong grammatical skills
• Build and develop trusted customer partnerships through proactive relationship management, including regular face-to-face interactions and customer visits.
• Collaborate with Technical Service & Development, Marketing, Product Management and Supply Chain teams.
• Support commercial negotiations and pricing discussions by implementing price quotes and price book for customer base

Qualifications & Requirements

Education

• Bachelor’s degree in Business, Marketing or related subject matter from an accredited university.
• Minimum 10 years of experience in Customer Service and/or product planning capacity or customer-facing commercial roles
• MBA is a plus.

Experience

• Bachelor’s degree in Business, Marketing or related subject matter from an accredited university
• Minimum 10 years of experience in Customer Service and/or product planning capacity or customer-facing commercial roles
• Knowledge of commercial sales processes.
• Strong English communication skills.

Skills & Competencies

• Strong analytical skills with proficiency in pricing models and margin analysis.
• Excellent interpersonal, verbal, and written communication skills.
• Strong English communication skills.
• Effective time management and organizational skills; able to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with Power BI is a plus.
• Collaborative mindset with the ability to work cross-functionally across Sales, Engineering, Finance, Legal, and Operations.
• Time management and organizational skills are a must

Eligibility Requirements

• Ability and willingness to work overtime, weekends and holidays, as required
• Bachelor’s Degree from an accredited university or college preferred
• ERP experience strongly preferred
• CPQ platform experience preferred
• Knowledge of Order Management processes
• Cross-functional team experience in matrix organizations
• Ability to work independently
• Ability to multitask
• Strong interpersonal skills
• Verbal and written communication skills for coordinating with team members and customers
• Customer-centric and problem-solving mindset.
• Strong communication and relationship-building capabilities.
• Commercial curiosity and growth orientation.
• Technical aptitude and willingness to learn new technologies and applications.
• Proactive approach to identifying opportunities.
• Strong organizational and prioritization skills.
• Strong networking and relationship-building capabilities, with the ability to influence stakeholders and create long-term customer partnerships.
• High emotional intelligence and interpersonal effectiveness when working with customers and cross-functional teams.
• Ability and willingness to work in the Houston, TX office environment.
• Must be legally authorized to work in the United States without sponsorship.

What We Offer

• Competitive compensation package with performance-based incentives.
• Comprehensive benefits including medical, dental, vision, and 401(k) with company match.
• Collaborative and growth-oriented team environment.
• Opportunity to work with industry-leading measurement and flow control products.

How to Apply

Interested candidates are encouraged to submit a resume and cover letter detailing relevant experience and qualifications. Dresser Utility Solutions is an equal opportunity employer and values diversity at all levels of the organization.