Job Description

About Lakeside Book Company
Lakeside Book Company is the largest book manufacturer in North America — and we love books. Every title we produce matters, and so does every hand that helps make it. Our people are at the heart of our success, and our mission is simple: Keep the world reading.

Starting Pay: $46,500 - 55,000/yr SNE
Address: 2347 Kratzer Road, Harrisonburg Virginia
Schedule: Monday - Friday
Hours:7:30am - 4:00pm

What You'll Do

• Deliver an excellent customer experience while coordinating detailed job plans with manufacturing to ensure timely and accurate execution
• Analyze and process purchase orders, enter jobs into the internal system, and requisition materials needed for production
• Communicate customer expectations clearly while providing consistent updates on project status and timelines
• Build strong client relationships while collaborating internally across teams to ensure successful job planning and delivery
• Support operational excellence by adhering to quality, safety, and compliance standards while assisting with training and team collaboration
What You Bring

• 3-5 years of prior administrative Customer Service experience required
• Prior customer service or administrative experience in a fast paced environment
• Strong communication skills with the ability to manage customer expectations and resolve issues
• Excellent organization, attention to detail, and ability to manage multiple priorities simultaneously
• Computer proficiency including Microsoft Office and Google Workspace
• High school diploma or equivalent, with printing, publishing, or industrial administration knowledge preferred

Discover What Makes Harrisonburg Special
With a proud history dating back to 1980, our site has built a reputation for teamwork, dedication, customer focus, and community spirit. We combine decades of local legacy with the backing of an industry leader.
Our team includes approximately 1,000+ employees — skilled professionals and team players. We welcome individuals from all backgrounds and experiences to apply and bring their unique perspectives to our team.
Whether you live here or are considering moving, Harrisonburg is a beautiful place in the Shenandoah Valley, surrounded by mountains and rolling hills.
• Just 30 minutes away, you’ll find Massanutten Resort, Skyline Drive, and the Blue Ridge Parkway—perfect for hiking, scenic drives, and outdoor fun like fishing and hunting.
• The area also offers local vineyards, breweries, parks, bike trails, a community pool, and a children’s museum.
• Enjoy a variety of festivals throughout the year, such as the Rockingham County Fair, Hispanic Festival, African American Festival, International Festival, and more.
We care about our community and the environment. In Harrisonburg, we’re proud to give back by:
• Joining local events like the Rockingham County Fair, Christmas Village, and a fall 5K for breast cancer
• Supporting Yellow Door with toy donations and Easter baskets for kids in the UVA Hospital
• Staying involved as a member of the local Chamber of Commerce
What makes Harrisonburg truly stand out?
Regardless of your position, there’s always an opportunity for growth. With practical training and well-defined opportunities for advancement, your career can reach as far as your ambition allows.
A Culture of Safety and Responsibility
At Lakeside Book Company, safety is more than a rule — it’s part of who we are. We’re committed to creating a workplace where every employee, visitor, and customer. That means staying alert, looking out for one another, and making smart, safe daily choices.

Equal Opportunity Employer
All qualified applicants will receive consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
We’re also committed to providing reasonable accommodations to applicants with disabilities. To request accommodation, please contact talent@lakesidebook.com.
Please note: This job posting outlines key responsibilities and expectations for the role. Additional duties may be assigned as needed.