Job Description

About Lorygen Group

Lorygen Group is committed to helping businesses create positive customer experiences through professional service and meaningful engagement. We value teamwork, communication, and continuous professional development.

Position Summary

We are seeking a motivated Customer Account Representative to serve as a point of contact for customer inquiries, explain available services, and support ongoing account-related needs. This position is suited to someone who enjoys building rapport, communicating clearly, and helping customers find suitable solutions.

Responsibilities

• Respond to customer questions about services, account details, and available offerings.
• Explain relevant service information and outline appropriate next steps.
• Develop positive relationships through professional and consistent communication.
• Maintain accurate customer account records and document relevant interactions.
• Coordinate with internal teams to address questions and follow up on outstanding requests.
• Identify customer concerns and help connect customers with appropriate solutions.
• Share feedback and recurring customer needs with the relevant team members.
• Follow established procedures for account updates and customer information.
• Represent Harvest Advertising Inc. in a courteous and professional manner.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organization and attention to detail.
• Customer-focused mindset and a solutions-oriented approach.
• Ability to manage multiple requests while maintaining accuracy.
• Professional judgment when handling customer information.
• Willingness to learn company services and account procedures.
• Previous account management, sales support, or customer service experience is beneficial but not required.

Benefits

• Training and ongoing development.
• Opportunities to strengthen customer relationship and account support skills.
• Collaborative and professional workplace.
• Potential opportunities for career growth.