Job Description

At Strive Global, we believe successful brands are built through meaningful connections, innovative strategies, and exceptional customer experiences. Our team is dedicated to delivering high-quality promotional campaigns that help businesses grow while creating rewarding career opportunities for ambitious professionals. We foster a collaborative, fast-paced environment where creativity, professionalism, and personal development are valued every day.

Strive Global is seeking a professional and customer-focused Customer Account Representative to join our team in Fayetteville, NC. In this role, you will serve as a primary point of contact for customers, ensuring their needs are met while maintaining strong business relationships. You will assist with account management, provide product and service information, resolve inquiries, and contribute to delivering an exceptional customer experience.

This position is ideal for individuals who enjoy working with people, thrive in a collaborative environment, and are committed to providing outstanding service.

Responsibilities

• Build and maintain positive relationships with customers and clients.
• Manage customer accounts and ensure accurate account information.
• Respond to customer inquiries in a timely and professional manner.
• Provide product and service information while identifying customer needs.
• Resolve customer concerns with professionalism and efficiency.
• Coordinate with internal departments to ensure seamless customer support.
• Maintain accurate records of customer interactions and account updates.
• Contribute to achieving team goals through excellent communication and collaboration.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Customer-focused mindset with strong problem-solving skills.
• Ability to work independently and as part of a team.
• Professional attitude with attention to detail.
• Proficiency with standard computer applications and office software.
• Adaptability in a fast-paced, team-oriented environment.

Additional Information

• Competitive annual salary of $45,000 – $50,000
• Professional growth and career advancement opportunities.
• Ongoing training and skill development.
• Collaborative and supportive work environment.
• Opportunity to build valuable customer service and account management expertise.
• Stable full-time employment with a growing organization.