Catch Vibe Voice is a dynamic communications-driven company dedicated to delivering impactful messaging, strategic brand positioning, and meaningful audience engagement. We specialize in creating refined communication strategies that elevate brand presence and foster strong client relationships. Our team thrives on creativity, clarity, and collaboration, building campaigns that resonate with purpose and professionalism.
Catch Vibe Voice is seeking a dedicated and detail-oriented Customer Account Representative to join our growing team in New Orleans. In this role, you will serve as the primary point of contact for assigned client accounts, ensuring satisfaction, resolving inquiries, and supporting long-term business relationships.
The ideal candidate is professional, organized, and driven by delivering outstanding service while maintaining accuracy and efficiency.
Responsibilities
Manage and maintain assigned customer accounts
Serve as the main liaison between clients and internal departments
Respond to client inquiries in a timely and professional manner
Monitor account performance and ensure service expectations are met
Prepare account reports and documentation as required
Identify opportunities to enhance client satisfaction and retention
Maintain accurate client records and update account information
Support onboarding processes for new clients
Strong communication and interpersonal skills
Excellent organizational and time management abilities
Detail-oriented with strong problem-solving skills
Ability to work independently and as part of a team
Professional demeanor and client-focused mindset
Proficiency in standard office software and systems
Adaptability in a fast-paced environment
Competitive salary ($51,000 – $55,000 per year)
Full-time stable employment
Opportunities for professional growth and advancement
Skill development and training programs
Supportive and collaborative work environment
Performance-based career progression
Welcome to SharpContra, where marketing meets mischief, and creativity knows no bounds! We’re not your average marketing firm – we’re a powerhouse of innovative thinkers, trendsetters, and trailblazers who are passionate about helping brands shine in the spotlight.
Who We Are:
At SharpContra, we’re a dynamic team of marketers, designers, strategists, and storytellers united by our love for all things creative. With a blend of expertise, enthusiasm, and a touch of irreverence, we’re here to shake up the marketing world and inject some fun into every project we touch.
Our Philosophy:
We believe that marketing shouldn’t be a chore – it should be an adventure! That’s why we approach every project with a sense of curiosity and playfulness, always ready to explore new ideas and push the boundaries of what’s possible. Whether we’re crafting a killer campaign or designing a jaw-dropping brand identity, we’re committed to delivering results that make both our clients and us proud.
What Sets Us Apart:
Innovation with Attitude: We’re not afraid to think outside the box – in fact, we’ve never even seen the box! With a bold approach to creativity and a penchant for the unexpected, we’ll help your brand stand out in a sea of sameness.
Passion for Collaboration: We believe that the best ideas are born from collaboration. That’s why we work closely with our clients every step of the way, ensuring that their vision is brought to life with precision and flair.
Results-Driven Excellence: While we love to have fun, we take our work seriously. Our team is dedicated to delivering measurable results that drive growth, engagement, and – most importantly – smiles.
