Job Description

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Role

As Customer Account Manager, you’ll take ownership of an established portfolio of SMB customers with up to 600 employees in ANZ. You’ll be responsible for strengthening relationships, supporting renewals, managing churn risk and identifying opportunities to grow each account.

This role will suit someone who is commercially driven, customer-focused and comfortable working in a fast-paced, high-volume environment. You’ll be supported by a collaborative team and will work closely with internal stakeholders and partners to deliver value for customers and achieve business outcomes.

Key responsibilities

Manage and grow a high-volume portfolio of SMB customers in the ANZ South territory (VIC, SA, WA and TAS). You will:

• Build trusted relationships by understanding each customer’s business, workforce challenges and priorities.
• Balance proactive account growth with responsive customer support.
• Identify and progress upsell, cross-sell, renewal and retention opportunities.
• Lead customer meetings and executive business reviews that uncover risks, priorities and opportunities.
• Monitor account health and churn risk, partnering with internal teams to develop effective retention plans.
• Build strong relationships with external partners and identify partner-led opportunities.
• Maintain accurate pipeline, forecasts and account records in Salesforce.
• Represent customer and portfolio needs internally while working effectively across a global organisation.

What you’ll bring

You’ll be organised, commercially motivated and energised by managing multiple customer and sales priorities. You’ll bring a genuine interest in understanding customer needs and helping organisations improve the way they manage their workforce. Ideally, you’ll have:

• Experience in end-to-end SaaS customer account management.
• The ability to manage a busy portfolio while maintaining consistent customer engagement.
• A customer-first mindset combined with commercial drive.
• Confidence engaging stakeholders and positioning solutions consultatively.
• Curiosity, resilience and a strong desire to build a career in technology sales.
• A willingness to learn independently, respond positively to feedback and continuously improve.
• Positive energy, a collaborative approach and enthusiasm for contributing to a growing ANZ team.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com