JOB TITLE Customer Account Manager – Ocado Homecare
LOCATION Sunlight House

ABOUT THE ROLE

Ocado is the world’s largest dedicated online grocery retailer. Having recently partnered with M&S and with large growth ambitions for this year and beyond, they continue to outperform the UK market. Becoming the fastest growing retailer in the fastest growing channel. Evolving from a retail business into a technology company, they are on a mission to change the way the world shops as they continue to create global retail partnerships.

We are looking for a Senior Customer Account Manger to lead our Homecare and Non-Foods business with Ocado. This candidate will manage the relationship with Ocado, developing business plans which deliver against Unilever HC targets. Driving the online agenda, ensuring Unilever products show up flawlessly online (7OA, perfect store online, retail media).

RESPONSIBILITIES

• Build strong and sustainable customer relationships. Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL HC strategy.

• Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms

• Develop and deliver the customer strategic business plan for HC, and lead the joint business plan across non-foods.

• Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer). Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored

• Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc

• Ensure effective in-store activation of key events (e.g. promotions, range launches), working closely with the retail media team.

• Manage the customer P&L for relevant categories and the overall level of customer investment

• Manage in-month performance vs forecast, working closely with Customer Business Managers and Customer Operations. As well as S&OP forecasting 6 months out

• Manage accruals and pricing accurately and efficiently

• Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation

• Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts

ALL ABOUT YOU

• Customer management & selling essentials. Prior commercial experience and exposure to P&L. Extensive commercial rigour.

• Evidence of strong Grip, Drive, and Influence is a must.

• An interest in Online pureplay & channel dynamics.

• Prior experience of leading and developing a direct report preferable however not essential

WHAT WE OFFER

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion (unilever.com)