PeopleSharp

Customer Account Manager

PeopleSharp  •  $60k - $65k/yr  •  Richmond, VA (Onsite)  •  8 hours ago
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Job Description

Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering modern IT solutions to businesses throughout the Richmond, VA area. We pride ourselves on a collaborative, fast-paced, and supportive environment where team members are encouraged to grow professionally and build long-term careers in IT.

If you’re looking for a role where you can work across diverse technologies and client environments while being part of a tight knit, forward-thinking team, this could be the perfect next step. This is an on-site role based in Richmond, VA.

What You’ll Get

  • Annual salary of $60-65K
  • Health insurance, PTO, and retirement plan
  • Access to an on-site gym, sauna, and gaming room
  • Friendly, people-focused leadership and strong technical mentorship
  • A fast-paced environment with real opportunities for career growth and advancement

What You’ll Do

  • Serve as a primary relationship contact for assigned Bastionpoint customers. Build strong relationships with business owners, executives, office managers, and other key customer contacts. Learn each customer's business, industry, technology environment, priorities, and challenges.
  • Conduct customer check-ins and onsite visits.
  • Advocate for customers internally while representing Bastionpoint professionally and consistently.
  • Schedule, prepare, and conduct Quarterly Business Reviews (QBRs).
  • Organize technical information and recommendations into clear presentations that business leaders can understand.
  • Work with Bastionpoint's technical teams to develop recommendations for customers.
  • Maintain customer profiles, contacts, business information, meeting notes, and account history.

What You Bring

  • 2+ years of experience in account management, customer success, client services, relationship management, or a similar customer-facing role.
  • Experience working in an MSP, technology company, professional services organization, or B2B environment is preferred.
  • Comfortable presenting to individuals and groups in person and through virtual meeting platforms such as Microsoft Teams or Zoom.
  • Experience creating, editing, and maintaining professional presentations and slide decks.
  • Ability to organize large amounts of information into clear, usable documentation.
  • Ability to manage multiple customer relationships and priorities simultaneously.
  • Ability to have difficult conversations professionally when necessary.
  • Ability to translate technical conversations into understandable business language.
  • Strong problem-solving skills and good judgment.
  • Comfortable learning new technology, systems, and processes.
  • Experience with CRM, PSA, ticketing, or account-management platforms is helpful.

Next Steps

Apply with your resume

OR

Get a head start here: https://www.ondemandassessment.com/o/JB-BXTVJ77PF/landing-u=1182753

PeopleSharp

About PeopleSharp

PeopleSharp was founded in 2021 by Dave Cava after selling an MSP that went from a bootstrapped founding to over $10M in revenue in 11 years. Along the way Dave came to recognize that best-in-class MSPs build their teams differently. They focus on brainpower, work ethic, and culture fit over experience or pedigree. The systematize their recruiting process and get the owners and managers out of the early stages of it. They have strong onboarding processes and mentoring systems, and they fill a lot of high level roles through internal promotion of qualified people. These realizations transformed Dave's MSP and became the foundational ideas for PeopleSharp.

Today we work with many MSPs and channel companies. We learn their business and their culture, and then apply the principles above as we work through a very well-defined recruiting process we call 'layered filtering'. Before we consider what candidates know or what they have done, we ask "Will this person make a great employee, and do they have a lot of potential to go further and help this company go further?"

Recruiters don't have the best reputation, and much of that is deserved. We do a lot of things differently than your typical headhunter. We aren't particularly looking for transactional relationships. We see ourselves more as your outsourced internal recruiting department. We don't define success as making placements, we define it by whether we are helping companies get healthier and scale. If we think you might be hiring for the wrong position or compounded a team problem, we'll tell you. If we have concerns about a candidate we pass through, we'll tell you. The only time we'll ever shop a candidate is if one approaches us independently and we are trying to help them. Contracted clients pay far below market recruiting rates and are able to spread payments over time and avoid large placement fees. If you hire us, we work for YOU, and we are truly on your side. Your success is our success.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Unknown
Year Founded
2021
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