Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Account Manager based in India.
This role offers the opportunity to become a trusted partner for customers by guiding them through successful adoption and value realization of advanced software solutions.
You will manage a portfolio of accounts, leading onboarding, implementation, and long-term customer success initiatives.
The position combines technical knowledge, relationship management, project delivery, and strategic consulting in a SaaS environment.
You will collaborate with engineering, security, and executive teams to ensure customers achieve measurable business outcomes.
This is an ideal opportunity for professionals who enjoy solving complex challenges, managing technical programs, and building strong customer partnerships.
The role provides the chance to work in a remote-first, global environment while contributing to the future of AI-powered software delivery.
Accountabilities:
The Customer Account Manager will own the customer journey from onboarding through ongoing adoption, ensuring successful implementation, strong engagement, and measurable value from the platform.
- Serve as the primary point of contact for assigned customer accounts, managing relationships from implementation through long-term success.
- Develop and execute customer success plans aligned with business objectives, technical requirements, and measurable outcomes.
- Program-manage complex, multi-workstream implementations by coordinating timelines, milestones, resources, risks, and stakeholder communication.
- Lead customer engagement activities, including regular status updates, proactive issue management, and action planning.
- Drive product adoption by identifying opportunities, monitoring customer health, and addressing risks before they impact success.
- Partner with technical teams, engineering stakeholders, and executives to ensure alignment throughout the customer lifecycle.
- Conduct executive business reviews that demonstrate customer value, return on investment, and opportunities for further adoption.
- Maintain accurate project documentation, delivery tracking, and operational processes across managed accounts.
- Identify customer challenges and collaborate internally to deliver effective solutions.
- Support continuous improvement of customer success practices and delivery processes.
Requirements:
The ideal candidate will have experience managing technical customer relationships in a SaaS environment, with strong project management skills and the ability to communicate effectively with both technical and executive audiences.
- 5+ years of experience in Customer Success, Technical Account Management, Program Management, Professional Services, or similar SaaS-focused roles.
- Strong understanding of modern DevOps practices, CI/CD concepts, software delivery workflows, security, and platform engineering environments.
- Experience driving product adoption and measurable customer outcomes in complex technical settings.
- Proven ability to manage multi-workstream software implementations and customer delivery programs.
- Experience using CRM, customer success, and project management tools such as Salesforce, Gainsight, Jira, or similar platforms.
- Strong relationship-building skills with the ability to engage both executive stakeholders and technical teams.
- Excellent analytical, organizational, and problem-solving abilities.
- Strong written and verbal communication skills with the ability to manage customer-facing conversations effectively.
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience.
- Relevant platform certifications or technical certifications are considered an advantage.
Benefits:
- Competitive salary package.
- Fully remote work opportunity from India.
- Comprehensive healthcare benefits.
- Flexible work schedule designed to support work-life balance.
- Flexible Time Off and parental leave benefits.
- Monthly internet reimbursement.
- Opportunities to participate in team-building activities and company events.
- Global work environment with opportunities to collaborate across teams and regions.
- Professional growth opportunities within a fast-moving technology organization.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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