Job Description

Our client is a local, rapidly growing business located in the heart of Accrington. Our client is experiencing rapid growth and is seeking a talented Customer Account Manager to join their team. With a relaxed working environment and a casual dress code, this is the perfect opportunity to thrive in a supportive and forward-thinking company.

Role Profile: The Customer Account Manager will help grow the organisation’s directly operated accounts. You will oversee a portfolio of assigned customers, generate new business from existing clients, and actively pursue new sales opportunities. You will also manage customer account management, including negotiating contracts and agreements to maximise profit.

Benefits and Hours:

• Salary £28,000 - £32,000 (dependent on experience).
• Working Hours Hours 9 am - 5pm (60/40 remote working)
• Pension Scheme Enjoy the benefits of our company pension scheme.
• Annual leave 21 days, increasing to 28 with length of service
• Death in service benefit A lump sum payment to your nominated beneficiary if you die while employed by the company
• Bonus scheme A performance-based reward system that pays out a percentage of your salary based on your achievements and the company’s results
• Training and development opportunities A range of courses, workshops, and mentoring programmes to help you enhance your skills and advance your career
• Paid volunteer day A day off each year to support a charity or community project of your choice
• Company pension A retirement savings plan that the company contributes to on your behalf
• Health & wellbeing programme A variety of initiatives and activities to promote your physical and mental health, such as gym memberships, health screenings, and counselling services
• Free parking A designated parking space for your vehicle at the company premises

Key Responsibilities:

• Be the main contact for all client issues and needs
• Strengthen and maintain client relationships for long-term partnerships
• Manage KPI’S, new customers, and onboarding process efficiently
• Manage and retain existing customers
• Develop and use comprehensive knowledge of products and services to upsell and cross-sell to clients
• Use BI reporting tool to identify and address down traders and marginal gains

Qualifications And Skills:

To succeed in this role, you should have:

• Outgoing, positive, and excellent communication skills, especially on the phone
• Experience in account management, business building, logistics and supply chain
• Strong and accurate administration skills
• Commercial mindset
• Flexible and supportive team player
• Ability to handle a healthy workload and keep focus and organisation
• Ability to comprehend and follow company process and procedure
• History of customer service success and drive to improve customer experience
• Familiarity with IT products and solution selling
• At least 3 years of customer account management experience, with proven success of delivering strong results and maximising opportunities

Join this dynamic team and contribute to the continued growth! If you’re an ambitious individual with a passion for your work, we’d love to hear from you.

About Square Peg Associates:

At Square Peg Associates, we are a leading recruitment consultancy specialising in finance and commercial business professionals within the North West of England. Our approach is personal and tailored to each candidate. We not only consider the qualifications listed on their CVs but also take the time to understand them on a deeper level. Before representing any candidate to our esteemed client base, we build strong relationships with them.

If you’re interested in exploring our current vacancies, visit our website at Squarepegassociates.co.uk.