Sr. Customer Account Leader
San Antonio, TX
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As a Senior Customer Account Leader, you’ll serve as the primary liaison between customers and internal teams including operations, engineering, materials, and sales to support product transactions and customer programs. You will help drive customer satisfaction, manage transactional and contractual accounts, and support business objectives through effective communication, coordination, and problem resolution.
What you’ll do:
Serve as the primary customer contact throughout the MRO lifecycle, including onboarding, requirements gathering, status updates, customer visits, reporting, and issue resolution.
Build strong customer relationships by managing expectations, capturing feedback, and delivering a positive customer experience.
Coordinate support services for engine MRO events, including logistics, rentals, field service, component repairs, and consignment inventory, as applicable.
Coordinate commercial activities including contract execution, work scope definition, and translation of customer requirements into operational plans.
Coordinate and validate customer, commercial, technical, and airworthiness documentation to support successful MRO execution.
Prepare customer estimates and invoices, communicate cost impacts, resolve commercial issues, and maintain accurate records in ERP and CRM systems.
Monitor the financial performance of assigned transactions while maintaining compliance with company policies and supporting business objectives.
Interpret OEM technical documentation, regulatory requirements, and customer maintenance requirements to support assigned programs.
Monitor key performance indicators (KPIs), identify opportunities for continuous improvement, and support StandardAero's Quality, Environmental, and Safety Management System (SMS).
Basic Qualifications
Bachelor's degree in Business, Engineering, Aviation Management, or a related field; or an equivalent combination of education and experience.
Minimum of 3 years of experience in a customer-facing, commercial, account management, or program support role.
Experience applying negotiation, influencing, conflict resolution, and customer service in a professional environment.
Experience preparing business communications, reports, or customer documentation.
Experience working with cross-functional teams in a business or operational environment.
Experience managing multiple priorities and deadlines in a fast-paced environment.
Experience interpreting technical data from OEMs or regulatory authorities.
Experience using Microsoft Excel for tracking, reporting, or analysis.
Experience using ERP and/or CRM systems (e.g., SAP, Oracle, Salesforce, or equivalent).
Desired Skills
Aviation, aerospace, or aircraft maintenance industry experience, including exposure to aircraft, engines, components, or MRO operations.
Familiarity with OEM, airline, military, or aerospace customer support environments.
Knowledge of aviation maintenance documentation, production operations, or repair processes.
Strong customer relationship management, negotiation, and conflict resolution skills.
Strong verbal and written communication skills.
Strong organizational and analytical thinking skills.
Collaborative mindset with the ability to build effective working relationships across teams.
Self-motivated with a continuous improvement and learning mindset.
Ability to adapt to changing priorities and business needs.
Benefits that make life better:
Comprehensive Healthcare
401(k) with 100% company match; up to 5% vested
Paid Time Off starting on day one
Bonus opportunities
Health- & Dependent Care Flexible Spending Accounts
Short- & Long-Term Disability
Life & AD&D Insurance
Learning & Training opportunities
Advancement opportunities within a growing global organization
Raising the Standard of Excellence since 1911
StandardAero is organized in two distinctive divisions, Engine Services and Component Repair Services. These two divisions represent the core strengths of StandardAero, our exhaustive engine maintenance, repair and overhaul services capabilities and our significant portfolio of component repair services for business aviation, commercial aviation, military, fixed wing, helicopter and industrial power customers. To deliver our mission, we employ nearly 7,500 talented and experienced professional, administrative and technical employees that work in 49 primary facilities worldwide, with additional strategically located regional service and support centers all across the globe.
StandardAero is OEM authorized and approved for aircraft and rotorcraft engines, auxiliary power units, components; airframe services including major alterations; FAA authorized avionics capabilities; comprehensive engineering services; and custom exterior and interior design, completion, and paint. We provide these capabilities through our network of specialized facilities and mobile service teams.
We’ve solved some of the biggest aviation challenges through ingenuity, teamwork and collaboration. Our culture is built on respect, open communication and recognition for a job well done. We focus on teamwork to create a supportive environment where everyone can bring their skills and perspectives to the table. With over 100 years of experience in the aviation industry, we have the stability, resources and training to help our team achieve their career goals.
