Job Description

Customer Account Leader

Winnipeg, MB

Build an Aviation Career You’re Proud Of

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.

As a Customer Account Leader, you’ll serve as the primary liaison between customers and internal teams including operations, engineering, materials, and sales. In this role, you will manage customer accounts, coordinate cross-functional activities, and support operational and financial objectives while delivering a high level of customer service.

What you’ll do:

• Serve as the primary point of contact for customer inquiries related to orders, scheduling, pricing, delivery, and service requirements
• Coordinate activities between operations, engineering, logistics, materials, and sales teams to support customer transactions and account needs
• Review customer orders, contracts, purchase orders, and related documentation to ensure accuracy and compliance with company procedures
• Prepare and distribute estimates, invoices, reports, order acknowledgements, and related customer documentation
• Monitor account activity, project timelines, and cost projections, identifying and communicating risks or variances as needed
• Resolve customer concerns, warranty claims, invoice discrepancies, and order changes in a timely and professional manner
• Maintain accurate customer, order, and inventory data within CRM and internal business systems
• Support customer visits and maintain effective working relationships with internal and external stakeholders
• Contribute to continuous improvement initiatives and process optimization efforts
• Provide guidance and informal leadership to support team members in meeting operational and customer service objectives

Basic Qualifications:

• Diploma or Bachelor’s degree in Business Administration, Commerce, Marketing, or related field
• Minimum 2 years of experience in customer account management, customer service, sales support, or operations coordination within a manufacturing, aerospace, or industrial environment
• Experience managing a minimum of 25+ active customer accounts or equivalent workload simultaneously
• Experience processing and managing at least 100+ customer orders, invoices, or transactions per month
• Experience using CRM systems (e.g., Salesforce.com) and ERP or order management systems on a regular basis (daily or weekly use)
• Proficiency in Microsoft Office (Excel, Word, Outlook), including ability to create reports, track data, and analyze basic financial or operational metrics
• Experience coordinating with at least 3 or more cross-functional teams (e.g., engineering, operations, logistics, sales) to resolve customer requirements
• Demonstrated ability to resolve customer issues or order discrepancies within defined service timelines (e.g., 24–72 hours depending on complexity)
• Experience supporting contract, order, or invoice documentation in high-accuracy, compliance-driven or audited environments with defined quality standards
• Strong written and verbal communication skills demonstrated through frequent customer and internal stakeholder interaction

Desired Skills:

• Experience working in manufacturing, aerospace, industrial services, or a related industry
• Knowledge of production planning, logistics coordination, inventory management, or materials management processes
• Experience interpreting contracts, technical documents, or engineering-related information
• Strong analytical, organizational, and problem-solving skills
• Experience supporting continuous improvement or process improvement initiatives
• Ability to build collaborative working relationships across cross-functional teams
• Experience handling customer concerns and supporting issue resolution processes
• Familiarity with export compliance requirements or regulatory standards
• Demonstrated ability to adapt to changing business priorities and operational requirements
• Project coordination or project management experience is considered an asset

Benefits that make life better

• Comprehensive Healthcare

• Company pension plan with 100% company match; up to 5% vested (Canada)

• Paid Time Off starting on day one

• Bonus opportunities

• Health- & Dependent Care Flexible Spending Accounts

• Short- & Long-Term Disability

• Learning & Training opportunities

Raising the Standard of Excellence since 1911