Job Description

Customer Account Coordinator

Build the
future of food
At NewCold, we’re shaping the future
of the food supply chain. Our warehouses and transport
network connect the world’s major food manufacturers with retailers and food service providers.

Join a collaborative team of doers,
innovators, and engineers who are dedicated to making a real impact. Together
with advanced robotics and cutting-edge technology, we’re not just keeping up
with the times —we’re pioneering smarter, more sustainable operations to keep the
world’s food fresh and safe.

To support our rapid growth, we’re constantly looking for talented people to join our team. Want to be a part of a dynamic, forward-thinking environment? Join us!

What You Will Earn

• Salary starting from £30,000, dependent on experience.
• Working hours are 42.5 hours per week, Monday to Friday, 07:30 to 16:00.

What You Will Get

Beyond a competitive starting salary, we offer a benefits package built around your long term wellbeing and career:

• Enhanced pension contribution of 5%.
• Death in service benefit at 2x annual salary.
• Enhanced annual leave above the statutory minimum.
• Employee Assistance Programme through Help at Hand and Grocery Aid.
• Free eye test and contribution towards glasses.
• Cycle to work scheme.
• On site canteen and complimentary coffee machines.
• Free on site parking with strong transport links.
• Career progression within a growing, global organisation.

What We Are Looking For

• Proven customer facing experience, ideally within a logistics or supply chain environment.
• A genuine can do attitude, with a willingness to adapt, learn and take on new challenges as the role develops.
• Strong communication skills, both written and verbal, with confidence liaising across internal teams and external stakeholders.
• High level of accuracy and attention to detail, particularly when managing reports and data.
• Confident user of Microsoft Suite.
• A levels or equivalent (essential); further education desirable.
• Ability to work with honesty, integrity and accountability.
• Resilient approach, able to remain effective under pressure and adapt quickly to changing priorities.
• A proactive mindset, comfortable identifying opportunities for improvement rather than waiting to be asked.

The Role
You will act as the primary point of contact for NewCold's customer base, ensuring inquiries are resolved effectively and with a customer centric approach. Day to day this includes completing and submitting reports and KPIs, liaising with customers and hauliers on delivery requirements, managing stock queries and discrepancies, and acting as an internal audit point to ensure customer standards are upheld across operational teams.

You will proactively communicate with customers, hauliers and internal colleagues regarding process deviations, quality issues or service concerns, and will play an active part in maintaining a collaborative, safe and efficient working environment.

Ready to make an impact?
Our
goal is to keep the world’s food fresh and safe with our proprietary
technologies and innovative solutions. Join our team and
help build a more efficient, innovative, and sustainable food supply chain.
Your next career chapter starts at NewCold.

Whether you’re a seasoned expert or just starting your career, NewCold
provides the opportunities and challenges that allow you to grow and excel.
Ready to turn your curiosity into impact?

Explore careers at NewCold
Visit our website to learn more and apply.

Can we welcome you on board as our new Customer Account Coordinator and help continue
our successful growth?