Job Description

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

What we offer you

• Comprehensive healthcare and benefits packages! The health and wellness of our employees is important to us, which is why we offer benefit options including medical, vision, dental, disability, and more
• Flexible scheduling
• 401k matching
• Generous paid time off and paid holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger

Our Values

Delight Customers: Treat our customers the way you’d like to be treated.

Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team: Work together to get the job done. Be inclusive and collaborative.

Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The Custom Sourcing Specialist is responsible for the custom sourcing division, Beyond by PCNA. This includes partnering with outside & inside sales, customer operations and product development to execute selling, sourcing and fulfillment of custom orders.

Key Responsibilities

• Works closely within custom sourcing framework to develop a catalog of custom options.
• Creates and follows the custom order process, including pre-sale and post-sale communication
• Works closely with our retail brand partners to determine off-catalog offerings
• Develop pricing models, minimum order requirements
• Acts as an escalation point between customers and factories regarding meeting ship dates, prices and requirements of projects
• Communicates with Field Sales and other customer facing teams on Beyond capabilities, hot products, procedures, quote status, etc.
• Works on continuous improvement around problem orders – root cause analysis, etc.
• Reports weekly and monthly on sales and productivity.

Skills and Knowledge

• Global sourcing & international business
• Data & technology
• Ability to handle multiple tasks and priorities
• Ability to handle stressful situations in a calm, controlled, professional manner
• Attention to detail and quick, comprehensive follow-up
• Motivated to grow sales and exceed goals

Minimum Qualifications

• High school diploma or GED required
• Bachelor’s Degree in Business Administration or International Business preferred
• 5+ years experience with a combination of managerial roles and overseas logistics and sales roles
• 3 years experience in fast paced selling environment
• B to B Sales and/or International business experience preferred

Travel Requirements

• Occasional international and domestic travel

Residency Requirements

Must be located in one of the following states: California, Colorado, Florida, Georgia, Illinois, Kentucky, Massachusetts, Michigan, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah.

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Fraud Disclaimer:

PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

For residents of CA, CO, IL, or NY, the base pay range for this role is $64,600 – $92,400 annually. This role is also eligible to participate in a bonus incentive plan, which provides additional earning opportunities based on company and personal performance. Pay is determined by a number of factors, including location, experience, skills, job-related knowledge, and market considerations. Benefits are described above and are subject to eligibility and plan terms. Apply at pcna.com/careers; posting may close as soon as 6/3/2026.