Job Description

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Teradata BI
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

We are seeking a highly skilled and experienced Associate Manager – Application Support Engineering with expertise in Teradata BI to join our Data Operations & Reporting team. The ideal candidate should have a strong understanding of data warehousing concepts, hands-on experience in triaging issues in Teradata BI, and a proven track record in observability, incident, problem, and change management. Experience with Informatica Power Center or any other ETL technology is a plus.
This role requires large team handling experience, excellent communication skills, and familiarity with JIRA for managing workflows and tracking issues.
Roles & Responsibilities:
Lead and manage a large team of application support engineers, ensuring smooth operations and adherence to SLAs.
Oversee data operations, ensuring system observability and efficient issue triaging.
Drive incident management, problem management, and change management processes to maintain system stability and performance.
Collaborate with cross-functional teams to identify and resolve data-related issues promptly.
Maintain and optimize data warehousing solutions using Teradata BI.
Monitor and enhance system observability to proactively identify and address potential issues.
Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
Provide technical leadership and mentorship to team members, ensuring best practices in data operations and management.
Utilize JIRA for issue tracking, workflow management, and reporting.

Professional & Technical Skills:
-Must To Have Skills: Expertise in Teradata BI
Large team handling and leadership experience
Excellent communication and stakeholder management skills
Knowledge of JIRA for workflow and issue tracking
-Good To Have Skills: Experience in Informatica Power Center, Power BI, GCP
- Strong understanding of data warehousing concepts.
- Experience in ETL processes.
- Knowledge of SQL.
- Ability to work in a fast-paced environment and meet project deadlines.
Additional Information:
- Minimum 8 years of experience, with at least 6 years in Teradata BI and 2+ years in leadership roles.
-Educational Qualification: Minimum 16 years of full-time education in Computer Science or related field.
-Proven track record of delivering impactful solutions and managing large teams in a fast-paced environment.
- This position is based at our Mumbai and/or Bengaluru office15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.