Project Role : Custom Software Engineer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Java Standard Edition
Good to have skills : Microsoft SQL Server, C++ Programming Language, Python (Programming Language)
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
1. Key Responsibilities:
A. Investigate and triage internally reported issues across the platform s product portfolio, delivering confirmed reproduction status and log analysis with supporting evidence.
B. Provide categorized analysis of validated issues, including classification (UI, functional, backend, performance, etc.) and distinction between bugs, feature requests, and product feedback.
C. Transform raw issue reports into engineering-ready specifications with enhanced clarity, completeness, and actionable detail.
D. Identify and report systemic or recurring issue patterns with analytical insights.
E. Deliver regular reporting on triage outcomes, trends, root cause analysis, and recommendations for process optimization.
F. Ensure data privacy and security compliance for all user content, in accordance with platform standards.
G. Meet and exceed SLAs and KPIs as defined by the program.
2. Key Skills & Qualifications:
A. Bachelor s degree in computer science or related technical field.
B. Shift Timings: Night Shift, 10 Pm to 7 Am.
C. Minimum 1-2 years of experience in debugging, troubleshooting, or technical workflows.
D. Proficiency in querying structured data (e.g., SQL), log analysis tools, and dashboard creation.
E. Familiarity with client-server architectures, APIs, and backend systems.
F. Experience with JSON parsing, regex, and light scripting (e.g., Python).
G. Ability to interpret and validate API functionality and request/response payloads.
H. Exposure to metrics and dashboard tools to support data-informed triage.
I. Understanding of priority/severity frameworks and classification schemas.
J. Prior exposure to triaging infrastructure or algorithmic issues (ranking, backend performance).
K. Understanding of A/B testing mechanisms and their impact on product reliability.
L. Understanding of GenAI concepts (prompt engineering, LLM behavior, model evaluation) and popular GenAI tools (ChatGPT, Claude, Gemini, etc.).
M. Ability to work in a fast-paced environment
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
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