Job Description

Project Role : Custom Software Engineer
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Unified Communication and Collaboration Operations, Cisco IP Phone, genesys
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

As a Custom Software Engineer, a typical day involves leading the design, development, and configuration of software applications tailored to meet specific project requirements. This role serves as the main liaison for application-related activities, ensuring seamless integration and functionality. The position requires coordinating with various stakeholders to align technical solutions with business needs, while continuously monitoring and refining application performance to support operational excellence.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather and analyze application requirements.
- Document application configurations and maintain up-to-date technical records.
- Assist in troubleshooting and resolving complex application issues to minimize downtime.
- Support junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.
- Strong understanding of application lifecycle management and deployment processes.
- Experience with monitoring and maintaining communication platforms to ensure high availability.
- Ability to analyze system logs and performance metrics to identify and resolve issues.
- Familiarity with integration techniques and protocols used in unified communication environments.
- Excellent problem-solving skills with a focus on delivering effective technical solutions.

Additional Information:
- The candidate should have minimum 3 years of experience in Unified Communication and Collaboration Operations.
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.