Job Description

Custom Project ManagerThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

The Custom Project Manager in Support Services Delivery is responsible for scoping, planning, executing, and closing customized support projects for clients. This role ensures bespoke support solutions are delivered on time, within budget, and to the agreed specifications, acting as the main point of contact between clients and internal teams. The role owns and managed through Custom-based requirements, included primarily through Complete Care contracts and also includes (but not limited to): Inventory management, entitlement support, billing and invoicing, and case management responsibilities. Their involvement begins when the project is assigned and continues throughout the contract lifecycle, including support for renewal processes. This is a Day 2 service role, focused on ongoing delivery and customer satisfaction post-sale.

Key Responsibilities:

• Lead large, cross- functional project teams, providing mentoring and guidance on operational and tactical issues
• Build and nurture customer relationship at senior level management
• Partner with management and the extended organization to identify operational inefficiencies, as well as identify, develop and solution new business opportunities.
• Manage financials and contractual performance, implement corrective actions
• Build strong relationships and partner closely with HPE Leadership teams, Account teams and delivery partners
• Develop and maintain strong understanding of HPE Pointnext Services portfolio and services
• Develop and obtain in-depth knowledge of partner agreements and service delivery guides
• Analyse performance data and trends to identify areas of risks or improvement opportunities and collaborate with stakeholders to develop mitigation/action plans
• Conduct post incident reviews to identify breakdowns during the process, identify improvement opportunities and establish ownership to develop/implement action plans
• Communicate clearly and concisely to maintain alignment of contractual obligations and manage expectations between delivery partners and HPE Account teams
• Apply project management skills and tools to identify, develop and implement processes, manage multiple stakeholders/priorities and ensure tasks are completed in a timely manner
• Leverage active listening and knowledge of HPE solutions to identity areas of additional services and potential revenue growth
• Enable your curiosity and innovation to identify process improvements and operational efficiencies

Education and Experience Required:

• Bachelor’s degree in business, IT, Project Management, or similar experienced in customer support
• Advanced English Level
• 3+ years’ experience in project management, preferably in support services or IT service delivery.
• Experience managing custom or non-standard projects for enterprise customers.
• Strong client-facing skills and ability to manage multiple stakeholders.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency with project management tools (e.g., MS Project, Jira, Asana).

Desired Attributes:

• Project Management certification (e.g., PMP, PRINCE2, ITIL certification) preferred.
• Experience with inventory management and entitlement tracking systems is a plus.

• Customer-focused mindset.
• Ability to thrive in fast-paced, dynamic environments.
• Strong analytical and negotiation skills.
• Collaborative team player.

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Services

Job Level:

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.