Job Description

The Custom Closets Service Specialist position is responsible for daily communication with customers, stores, Market Customer Spaces Sales Manager and both employee and third-party installation coordinators and installers. This position is responsible for managing the information flow between all parties involved in the installation process. This includes the Outside Sales Design Consultants, Central Design Team, and as well as the Customer Solutions Department (CSD). This is a full-time, hourly, and non-exempt position. This position will be based on-site in our Elmhurst, IL location.

What We Stand For 

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

• Works to ensure the customer’s installation is completed on the initial visit by facilitating communication between customers, stores, and installers (employee and third-party) with a focus on the customer experience.
• Resolves installation issues in a timely manner via phone call and email communication with installers (employee and third-party) and stores.
• Collaborates with team members and supervisors efficiently and effectively, to assist customers.
• Utilizes Call Logs/emails to communicate effectively with stakeholders when issues occur prior to or during installation.
• Collects all pertinent information from callers to create effective and concise incident descriptions.
• Accountable for the timely and accurate updates to the incident in Salesforce, and for keeping all stakeholders informed throughout the process.
• Confirm the color and version of the space is correct before selling it.
• Adjusts installation orders for changes in price, schedule, and designs when applicable.
• Maintains product knowledge of all custom closets systems and related components.
• Collects installation fees as needed.
• Processes installation charges for customers on TCS credit cards as needed.
• Provides Certificate of Insurance to involved parties for employee installer markets and facilitates the process for third party markets, based on customer’s building requirements.
• Maintains awareness of current and upcoming sales promotions.
• Communicates Installation Survey results to third party contractors.
• Consistently arrives promptly to work the assigned schedule.
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information.
• Performs all other assigned tasks and duties.

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life

Here's a peek at what you can expect:

• Rewarding pay to recognize the value you bring to the team. Starting at $22.00 an hour, up to $24.00 an hour.
• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Qualifications

• High School Diploma and experience in customer service field REQUIRED, retail experience a plus.
• Strong communication and problem-solving skills with internal and external customers.
• Strong computer skills: proficiency in Outlook, Word, and knowledge of Excel.
• Committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs, including evenings and weekends.
• Knowledge of industry business and passion for following trends in the industry.
• Communicates clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization.
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once.
• Quickly separates the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week.
• Flexible, with a positive attitude and passion for knowledge.
• Possess focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure.
• Professional manner and strong communication skills internally and with outside vendor partners.
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information.
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused, and life-changing.

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act

Stores Physical Requirements

State Specific Notices