Job Description

Location Overview: Jacksonville based, travel within licensed service area

Position Summary: The Custom Care Coordinator is responsible for driving Caregiver retention and client satisfaction within the agency. This individual is involved in the Home Health Aide/C.N.A. employment journey including interviewing/selection, orientation, and engagement. This individual also contributes to agency growth by onboarding prospective clients, matching caregivers to clients and providing direct support to the administrative team.

Job Qualifications:

• High School diploma.

• At least (1) year related experience in home health or a clinical training/support role preferred.

• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.

• Experience working in or with direct patient care workers preferred.

• Strong presentation & communication skills.

• Excellent time management and organizational skills.

• Strong interpersonal skills with the ability to build rapport with diverse groups.

Job Responsibilities:

• Participates in interviewing/selection of potential Caregivers.

• Supports newly hired Caregivers through onboarding process.

• Facilitates initial orientation and training for new Caregivers.

• Collaborates with Director to ensure all required training/education meets regulatory standards, agency policy/procedures.

• Assists with coordination and implementation of client satisfaction surveys.

• Manages staffing/scheduling assignments as directed by scheduling supervisor.

• Assists with prospective client meetings both telephonically and in person.

• Expected to travel within licensed service area.

• Participates in administrative on call rotation.