Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Custody Support Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview: The person would be a part of the Custody Support team supporting the Custody suite of applications with a focus on digital asset custody in addition to securities settlements. Digital Asset Custody is a new service offered to clients via Citi’s modernised suite of Custody applications. The team will support these applications as new custody services are introduced and existing services are migrated from other applications
What you’ll do:
Lead a team of technical experts for the new product offering - Digital Custody Assets
The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.
Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.
Engagement with ITIL processes including Major Incident management, problem management, change management etc.
Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
Confidently handle outage communication with stakeholders in Business and Operations.
Actively participate in defining and implementing application onboarding guidelines and standards in line with Non Functional Requirements. Provide direct technical guidance to development teams on stability and supportability improvements for the applications.
Manage the performance and development of team members, fostering a high-performance culture aligned with organizational objectives.
What we’ll need from you:
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Skills and Competencies:
Blockchain and Crypto Currency Technology Fundamentals Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows.
Cloud and Distributed Technology Support Experience Experience in supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud-native environments.
Site Reliability Engineering (SRE) Hands-on experience with modern observability, monitoring tools, automation tools, and resiliency management — including Open Telemetry, Grafana, and Google Cloud Observability (GCO).
Leadership Proven leadership capabilities with a focus on team development and performance management.
AI Tools & Continuous Learning Familiarity with AI-assisted tools and a demonstrated willingness to continuously learn and adopt emerging technologies to enhance support efficiency and innovation.
Technical Skills:
SQL Server – SQL, Stored Procedures
Oracle or other RDBMS
Database performance and tuning
Cloud Technologies (e.g., Openshift) and Micro Services
Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred
Education: Bachelor’s/University degree, Master’s degree preferred
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
#LI-BH1
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Technology
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Applications Support
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Full time
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Please see the requirements listed above.
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For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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