Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Custody Specialist I (CS I), Private Banking, Waltham, MA-

The Custody Specialist I position has responsibility for supporting the day-to-day client servicing administration of custody relationships. This includes processing transactions such as payment of client bills/invoices, wires, internal cash transfers, deliveries receives or any other client request in a timely and accurate manner. Effective communication, strong attention to detail and the ability to handle workflow/prioritize is required to comprehend and address the timing of client requests. Review overdraft, pending securities transactions, and corporate action reports on a daily basis. Perform administrative analysis of new and existing accounts for Administrative Reviews. Works collaborative manner with custody team members to open/close accounts, set up ticklers, remittance events and other account maintenance requirements. Address or escalate client issues/inquiries or other related custody functions in accordance with policies and procedures. Perform information analysis and address related projects as needed. Responsible for coordination with external partners (investment managers, brokers, attorneys, accountants) and internal support partners (Client Relationship/Sales Teams, Securities Operations, Tax Compliance, etc.) to ensure accurate, timely, and efficient custody administration.

The qualified candidate will possess a BS/BA degree or equivalent work experience and knowledge of securities and custody administration, in addition to high net worth and/or Private Bank client specific experience is required. In addition to being computer proficient including knowledge of Microsoft Office (Word, Excel and Outlook), possessing strong written and grammatical skills, along with solid organizational and communication abilities, all while working in a fast paced dynamic work environment.

Responsibilities

• Anticipates and helps take ownership of customer/client needs, including transactions, issue resolution, education, delivering with speed and accuracy, and working with clients agent and other teams
• Creates efficient strategies for task completion, contributing to the delivery of results and driving business outcomes
• Takes ownership for personal growth and training and expanding knowledge of custody and trust information
• Drives responsible growth by actively promoting and exhibiting behaviors in accordance with the bank's purpose and values, ensuring proper risk discipline and escalating issues, as needed

Skills

• Account Management
• Administrative Services
• Attention to Detail
• Collaboration
• Risk Management
• Active Listening
• Adaptability
• Customer and Client Focus
• Issue Management
• Written Communications
• Client Experience Branding
• Prioritization
• Relationship Building

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

For internal employees: participation in a work from home posture does not make you eligible to post.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536)Pay and benefits informationPay range$59,000.00 - $78,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.