Job Description

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in customer service preferred
• Computer proficiency
• Consistently demonstrate clear and concise written and verbal communication
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment

Education:

• Bachelor's degree/University degree or equivalent experience

증권업무부(Custody Client Services Officer)

직무목표

글로벌커스터디(Global Custody)또는 로컬커스터디(Direct Custody) 고객의 요구에 맞춰 적극적이고 높은 수준의 서비스 제공을 통한 고객 만족

주요 업무 및 책임

custody 고객의 오퍼레이션 관련 고객서비스 담당자로서 일상적인 문의사항에 대해 응대하고, 국내/리전/글로벌 오퍼레이션 팀과 협력하여 오퍼레이션 이슈를 처리.

고객서비스의 불편사항을 파악하거나, 고객관계에 이슈가 발생하는 경우, 즉시 문제해결을 위해 오퍼레이션과 협력하여 문제해결

문제발생시 고객과 Citi의 분야별 전문가 그룹(Subject Matter Expert)간 커뮤니케이션을 담당함.

자격요건

원활한 고객소통능력 및 글로벌 커뮤니케이션 스킬 및 능력

증권, 채권, FX 및 파생 상품에 대한 기초 지식(증권투자상담사, 투자상담사 자격증 소지자 등)

적극적이고 긍정적인 업무태도 및 원활한 대인관계, 고객 서비스 마인드

Excel, Word 등 MS office 활용 능력

유관경력 3년 이상 우대

근무조건

고용형태 : 전문직

연급여 : 당행 내규 및 경력에 따름

복지 : 당행 내규에 따름

근무지역 : 서울 종로구 새문안로 50 씨티빌딩

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

Korean Language.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi

View Citi’s EEO Policy Statement and the Know Your Rights poster.