Job Description

Job Location: Salem Campus - Salem, OR 97317
Position Type: Full Time
Salary Range: $25.72 - $27.62 Hourly

About Oregon Humane
Founded in 1868, Oregon Humane is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. We are working toward our vision of a world where all animals are treated with compassion, kindness and respect. With campuses in Portland and Salem, Oregon Humane is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs. Visit oregonhumane.org to learn more about how we’re creating an ecosystem where all of us – animals and humans – feel safe, valued and part of something bigger.
The Team
The Facilities and Custodial teams play a crucial role in supporting all aspects of the Oregon Humane Society. Through cross departmental communications and interactions, we ensure a safe and healthy environment for staff, volunteers, donors, the general public, and any and all vendors who find themselves on our ever expanding campus.  
 
The Position
The custodial lead assists in the implementation of organizational and departmental policies, procedures, and protocols in order to ensure the highest possible degree of care and safety in caring for the OHS facilities, employees, and tenants.  The custodial lead must facilitate collaborative and helpful interactions between the staff, volunteers, and public; assists in the selection, hiring, performance appraisal, and management of assigned staff members. Promotes a safe, collaborative, team centered working environment.  Additional responsibilities include documenting completed paperwork in an accurate and timely manner, providing information relating to the work of the custodial team, requesting supplies/equipment utilized by or purchased for the custodial team. 
Eligible Benefits
We are committed to creating a better future for pets, and we work hard to achieve our goals while offering a rewarding workplace including competitive benefit packages to our employees.
- Medical/Dental/Vision
- Paid Time Off + Sick Time + Holidays
- 401(k) with employer match
- Professional Development Opportunities
- One free Oregon Humane adoption / year
- Perks & Discounts
Essential Responsibilities
PERSONAL LEADERSHIP
- Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances.
- Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity.
- Demonstrates an awareness of your individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning.
TEAM LEADERSHIP & MANAGEMENT
- Manage, support, and provide coaching feedback to team members, and create and sustain a work environment of mutual respect where team members strive to achieve excellence within their own team and embrace their role and responsibilities in advancing shared goals and priorities. 
- Manage day-to-day implementation and support for key activities including coordination with other teams implementing complementary activities. 
- Role model inclusive leadership, creating an environment where diverse viewpoints are welcomed and actively engaged
LEARNING
- Contributes to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct if necessary.
- Utilizes data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress.
- Builds appropriate feedback loops to measure if we are meeting key milestones and if the impact planned is being felt across the organization.
INFLUENCE & REPRESENTATION
- Communicate effectively to executive and other stakeholder groups to ensure they are informed and able to actively engage.
- Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside Oregon Humane at all levels.
- Leverage our best practices externally and grow Oregon Humane’ reputation as a leader in the animal welfare space.
PRIMARY RESPONSIBILITIES
- Adhere to all OHS personnel policies and procedures.   
- Promote team development and assist in resolving and mitigating conflicts.  Role model professionalism and mutual respect to staff at all times. 
- Ensure that all daily custodial tasks and monthly OSU dorm assignments are completed in a thorough and timely manner. Monitor quality of work performed by assigned staff and offer feedback for improvement or correct behavior as needed.  Monitor the progress and completion of special projects as assigned.  
- Report performance concerns, staffing shortages, and/or morale issues to the facilities supervisor in a timely, impartial, and accurate manner. 
- Perform custodial duties and responsibilities as a mentor and teammate.  
- Assist in the development, implementation, and training of department policies and procedures.   
- Monitor clients and tours through the shelter on a daily basis, prioritizing special needs as required and escalating concerns as appropriate. 
- Ensure that custodial processes and projects occur according to schedule and quality requirements.   
- Be knowledgeable and skilled in custodial processes while accurately recording and relaying information. 
- Greet and interact with memorial service clients and visitors in a friendly, professional, and respectful manner at all times.  Work with the public, staff, and volunteers to resolve concerns and questions in a productive and collaborative manner.  
- Monitor and assess the facility's’ condition throughout the OHS campus. Communicate conditions and project work with the facilities supervisor. 
- Monitor equipment, supply, and storage inventories and complete required documentation.  Ensure that supplies and equipment are used correctly, kept clean and well maintained, and inventory is adequately maintained.   
- Conduct regular inspections in order to proactively identify and correct all concerns noted.  
- Adhere to all OHS safety, injury reporting and training to ensure that OHSs’ environment is safe for animals, volunteers, staff, and the public.  
-  Wear required clothing, identification, and safety garments/equipment as defined by OHS policies and procedures. 
- Able to work weekends, evenings and holidays as requested. 
SUPERVISOR RESPONSIBILITY
Supervises: Custodial Staff
ACCOUNTABILITY
Reports Directly To: Facilities Operations Manager
Often Engages Directly With: Facilities and Custodial Staff

QualificationsMinimum Qualification & Transferable Skills
We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective and thought. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, mentorship and/or service will contribute to the Oregon Humane.
- 1 year of Custodial experience. 
- Ability to be a mentor and lead to custodial crew. 
- Able to read and interpret communications and SOPs related to the work performed by the custodial team.  
- Able and willing to successfully complete Criminal Justice Information Services (CJIS) background check including a fingerprint.   
- Able to observe, record, and report unsafe working conditions and follow safety standards in working with multiple services, tools, and equipment. 
- Certified in CPR and first aid.  Able to maintain certification throughout the course of employment. 
- Excellent verbal and written communication skills - able to communicate with a diverse population in a consistently informative, confident, respectful and professional manner.     
- Able to set goals, prioritize, delegate work, and provide feedback to others in order to complete multiple tasks on or before deadline. 
- Able to demonstrate a high degree of independence, initiative, and organization skills.  
- Able to effectively respond to changes in department workflow and demonstrate sound judgment while providing support services. 
- Able to demonstrate exceptional discretion, judgment, integrity, and confidentiality when dealing with personnel issues and proprietary information. 
- Willing to learn new tasks and able to become proficient in a short period of time. 
- Able to work weekends, evenings, and holidays as requested. 
- Able to maintain a valid driver’s license and provide proof of auto insurance.  
- Able to exercise sound judgment and maintain a professional demeanor during all interactions with the public, partner agencies, donors, staff and volunteers.
Preferred 
- 1+ year(s) team lead experience.  
- Fluent in verbal/written Spanish
Work Environment Conditions & Physical Requirements
This position interacts and collaborates will all levels of the organization, including Oregon Humane staff, executive team members, donors, general public, external vendors, volunteers, and supporters. Contact and communication is carried out through face-to-face, telephone and digital interactions. Excellent customer service skills are essential to success. Communication must be clear, understandable, professional and respectful in all circumstances.
WORKING CONDITIONS
- Work is performed in an office and medical center/animal shelter environment.
- Travel between the two campuses may be required.
- Working at both campuses may be required.
- Occasional weekend and evening work may be required.
- Animal contact and related injuries may occur.
- Noise exposure varies and sometimes includes uncontrolled barking and other animal vocalizations.
- Pace of work is active and demanding, requiring a high degree of multitasking and ability to adapt to changing priorities while managing concurrent projects/tasks to completion.
- Contact with angry or emotional people may occur.
PHYSICAL REQUIREMENTS
- Occasional lifting and moving of inanimate objects weighing up to 50 lbs.
- Occasional pushing and pulling of carted items weighing up to 100 lbs.
- Occasional moving items above shoulder level.
- Occasional use of hands and arms at or above shoulder level.
- Prolonged standing, sitting and/or stooping may occur.
- Occasional climbing and bending.
- Must be able to lift, move, restrain, guide, or manage an animal weighing up to 150 lbs. on a leash on an occasional basis.
- Must be able to remain in a stationary position for prolonged periods.
- Ability to respond and perform life saving techniques in an emergency.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds and ways of thinking, we are better able to leverage the collective power of our teams and address and overcome complex challenges and barriers. We strive for a culture of integrity, respect and compassion where every member of our community contributes their perspectives and authentic selves and where everyone reaches their potential as individuals and teams. We recognize that striving for diversity, equity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Oregon Humane is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives and skills so that we can be collectively stronger and have sustained impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group.
At-Will Employment
This position description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.