Job Description

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

The Custodian is essential to maintaining a clean, safe, and dignified environment for guests, staff, and volunteers. This role performs a wide range of critical tasks, including scheduled cleanings, sanitizing common areas, stocking supplies, managing linen services, processing donations, and preparing vacant units. The position requires a proactive approach to maintenance response, participation in emergency preparedness, and the timely reporting of all facility issues.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

*This is an in-person position.

Location
Varies

Position Status
Full-Time

Shift
Flexible

Salary Range
$15.75/hour starting

Essential Duties and Responsibilities

1. Follow daily, weekly, and monthly cleaning schedules for all assigned areas.
2. Clean and sanitize bathrooms, showers, toilets, and sinks; keep them fully stocked with supplies.
3. Mop, sweep, and vacuum all types of floors.
4. Collect, dispose of, and manage garbage and biohazard waste.
5. Wash interior and exterior windows and walls.
6. Restock supplies like paper towels, toilet paper, and soap in all dispensers.
7. Change light bulbs and perform other minor tasks as needed.
8. Report problems to your supervisor, including:
   1. Maintenance needs (water leaks, equipment repair).
   2. Safety hazards (vandalism, damage, pests).
   3. The need for more cleaning supplies.
9. Prepare vacant rooms/units by cleaning and stocking them with essential items.
10. Engage with guests, staff, and visitors in a professional, respectful, and trauma-informed manner.
11. Coordinate the daily washing of all facility linens to ensure guests have clean bedding.
12. Assist with collecting, sorting, and managing donations in the warehouse.
13. Conduct continuous rounds of restroom and common areas to ensure safety and respond to issues.
14. Perform deep floor care, including stripping, waxing, and buffing.
15. Assist with pest control efforts and basic repairs of facility equipment.
16. Monitor and report inappropriate or unsafe behavior to security staff and seek support from other staff, as needed.
17. Assist with minor landscaping and exterior maintenance tasks.
18. Support facility projects at other agency locations as needed.
19. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
20. Participate in emergency drills and environmental safety activities, as required.
21. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
22. Maintain regular and reliable attendance as an essential function of this position.

*Other duties as assigned.

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.

Promoting Best Practice

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
• Maintain healthy boundaries using trauma-informed approaches in all interactions.

*Must pass a pre-employment background check and drug screening. 

Education and Experience

• Experience working with diverse and/or vulnerable populations is preferred.
• High school diploma or GED preferred.
• Previous housekeeping, custodial, or service industry experience preferred.

Skills and Expectations

1. Ability to follow safety practices and procedures and maintain a safety-conscious mindset.
2. Ability to prioritize and effectively handle multiple tasks.
3. Ability to complete tasks within scheduled timeframes.
4. Familiarity with cleaning chemicals, tools, and safety procedures.
5. Ability to communicate effectively and handle difficult situations with professionalism, compassion, and from a Trauma-Informed Care perspective.
6. Ability to work independently, employing creative solutions and sound judgment to address challenges and make quick decisions.
7. Must be self-motivated to ensure a positive and safe environment for guests and staff.
8. Ability to handle minor complaints, suggestions, and feedback from staff and guests in a calm, professional, and respectful manner.
9. Ability to remain focused on the job while dealing with frequent interruptions from guests and/or other staff.
10. Strong interpersonal skills and ability to work with diverse populations.
11. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
12. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
13. Ability to accept supervision, direction, and feedback with openness.
14. Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.

Physical and Equipment Requirements

• Ability to lift and move heavy items up to 50 pounds.
• Ability to sit, stand, and move for at least an hour at a time or more.
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
• Ability to use stairs or steps.
• Ability to safely climb stairs, ladders, and step stools.
• Ability to operate equipment and machinery, as needed.
• Wear OSHA-required protective gear for safety.