Job Description

JOB TITLE: Custodial Supervisor

LOCATION: On-site at Wai Kai, ?Ewa Beach, Hawai-i

DEPARTMENT: Facilities

REPORTS TO: Director of Recreation & Facilities

JOB SUMMARY

The Custodial Supervisor is responsible for overseeing the day-to-day custodial operations at

Wai Kai, ensuring facilities and public areas are maintained to established standards for

cleanliness, safety, appearance, and guest readiness. This position directly oversees Custodial

Technicians and Lead Custodial Technicians and is responsible for staffing, scheduling,

onboarding, training, daily work assignments, performance management, and overall execution

of the custodial operation.

The Supervisor provides direction and support to Lead Custodial Technicians, ensuring they are

equipped to guide assigned shifts, coordinate workflow, support team members, and

communicate operational needs. While Leads provide day-to-day guidance during assigned

shifts, the Custodial Supervisor maintains overall accountability for the team, staffing,

performance, training, and consistent execution of custodial standards.

KEY RESPONSIBILITIES

• Oversees the daily operations of the custodial team, including Custodial Technicians and

Lead Custodial Technicians.

• Recruits, interviews, and supports the selection of qualified custodial team members in

partnership with Human Resources and the Director of Recreation and Facilities.

• Coordinates and oversees onboarding and training for new team members to ensure

they are prepared to safely and effectively perform assigned responsibilities.

• Develops and manages employee schedules based on operational needs, property

activity, special events, staffing levels, and approved labor plans.

• Assigns daily work areas, priorities, and responsibilities and adjusts team deployment

throughout the day as operational needs change.

• Provides direction, coaching, and ongoing support to Lead Custodial Technicians in

carrying out daily shift leadership responsibilities.

• Establishes clear expectations for Leads regarding work assignments, team

coordination, communication, inspections, and escalation of employee or operational

concerns.

• Maintains overall supervisory responsibility for Custodial Technicians and Lead Custodial

Technicians, including attendance, performance, conduct, training, and accountability.

• Provides regular coaching and feedback and addresses performance or attendance

concerns in partnership with the Director of Recreation and Facilities and Human

Resources, as appropriate.

• Ensures consistent custodial standards are maintained throughout guest-facing,

employee, office, restroom, common, event, and other assigned areas.

• Conducts routine inspections of assigned areas and follows up on deficiencies to ensure

timely correction.

• Ensures custodial checklists, cleaning schedules, opening/closing responsibilities, and

other required documentation are completed accurately and consistently.

• Coordinates custodial coverage and support for property events, Farmers Markets,

group functions, and other operational needs.

• Monitors custodial supplies, chemicals, tools, and equipment and coordinates

replenishment, repair, or replacement as needed.

• Ensures cleaning products, chemicals, tools, and equipment are used, labeled, stored,

and maintained safely and according to established procedures.

• Trains and reinforces proper cleaning methods, chemical handling, equipment use,

safety practices, and Company procedures.

• Maintains awareness of property conditions and responds to spills, cleanliness

concerns, safety hazards, and other custodial needs in a timely manner.

• Partners with Facilities, Recreation & Leisure Activities, Guest Experience, Special

Events, and other departments to support overall property operations.

• Communicates staffing, facility, safety, supply, equipment, and operational concerns to

the Director of Recreation and Facilities.

• Supports the team directly with custodial duties when needed based on staffing levels,

business volume, events, or other operational needs.

• Completes required reports, documentation, training, and administrative responsibilities

related to the custodial operation.

• Ensures team members follow Company policies, safety requirements, and established

operational procedures.

• Supports other areas within Recreation & Leisure Activities and Facilities as needed to

support overall operations.

• Performs all other duties as assigned.

QUALIFICATIONS

• Strong leadership, communication, and team management skills.
• Ability to supervise, coach, train, and provide clear direction to employees at varying

levels of experience.

• Ability to effectively guide Lead Custodial Technicians while maintaining clear

supervisory accountability for the overall team.

• Strong organization and scheduling skills with the ability to adjust staffing and priorities

based on operational needs.

• Knowledge of custodial cleaning practices, sanitation standards, cleaning chemicals,

tools, and equipment.

• Ability to identify cleanliness, maintenance, and safety concerns and coordinate

appropriate follow-up.

• Strong attention to detail and commitment to maintaining a clean, safe, and guest-ready

environment.

• Ability to address employee concerns professionally and escalate employee relations

matters appropriately.

• Ability to communicate effectively with employees, leadership, other departments,

vendors, and guests.

• Ability to prioritize multiple operational needs in a fast-paced hospitality environment.
• Basic computer skills and ability to use scheduling, timekeeping, email, and other

Company systems.

• Valid driver's license preferred.

Education & Experience

• High school diploma or equivalent required.
• Minimum two (2) years of custodial, janitorial, facilities, hospitality, or related operational

experience required.

• Previous experience in a supervisory, lead, or team leadership role required.
• Experience with employee scheduling, training, onboarding, and performance coaching

preferred.

• Experience in a high-volume hospitality, resort, attraction, entertainment, or similar

guest-facing environment preferred.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to work early mornings, evenings, weekends, holidays, and special events based

on operational needs.

• Ability to lift and carry up to 50 pounds.
• Ability to bend, stoop, kneel, reach, push, pull, and perform repetitive movements.
• Ability to safely use custodial equipment, cleaning tools, and approved cleaning

chemicals.

• Regular movement throughout the Wai Kai property is required.

PERSONAL ATTRIBUTES & ABOVE ALL, INTEGRITY AND HONESTY

• Strong leadership and communication skills.
• Hands-on and willing to support the team when needed.
• Organized, dependable, and accountable.
• Able to provide clear direction while maintaining a positive and respectful team

environment.

• Strong attention to detail and cleanliness standards.
• Proactive and able to identify needs before they impact operations or the guest

experience.

• Able to remain calm and solutions-focused when priorities change.
• Collaborative and comfortable working across departments