Job Description

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*

*To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

At Peckham, people matter. A whole lot. Working at Peckham means you’ll find a safe space to grow, the freedom to take risks and an opportunity to succeed. When you choose Peckham, you choose more than a job—you join a mission-driven community that values connection, inclusion and personal growth. Our supportive and flexible environment offers holistic and rewarding work experiences tailored to your needs and emphasizing your wellbeing. Integrated into every role is the opportunity to support Peckham’s mission, make a lasting impact on people, and uplift our community.

A Brief Overview

The Custodial Services Supervisor provides daily, hands-on leadership to a team of custodial team members, coordinating and directing their work to ensure a clean, safe, and sanitary environment. As a working supervisor, this role is responsible for assigning tasks, inspecting outcomes, and providing on-the-floor training and support. The Supervisor actively performs cleaning duties alongside the team as needed, leading by example to foster a culture of quality and teamwork. This position is the foundational entry point into custodial leadership, ideal for a skilled custodian ready to develop their people management skills.

What you will do

• Supervise day-to-day custodial operations, including task assignments, shift coverage, and timekeeping.
• Conduct quality inspections and checks to ensure all work meets established standards of cleanliness and safety.
• Train, coach, and develop staff by providing hands-on demonstrations, conducting daily work inspections, and offering on-the-spot feedback and support.
• Assist with formal performance evaluations and address and resolve day-to-day staff issues in a professional manner.
• Actively model and enforce a strong safety culture, ensuring all company policies and regulatory guidelines (e.g., OSHA) are consistently followed.
• Maintain inventory of cleaning supplies and equipment, and coordinate with management for replenishment or repairs.
• Address and resolve customer complaints or worksite supply shortages quickly and effectively.
• Lead by example by performing a full range of custodial duties alongside the team, serving as the hands-on expert for special projects like floor care or carpet extraction.
• Support and assist with the execution and monitoring of KPIs to assist leadership in making drive data-informed decisions and continuous improvement efforts.
• Serve as the escalation point for complex client concerns and contractual obligations.
• Participate in cross-functional projects and committees to align custodial operations with organizational goals.
• Oversee emergency response protocols and contingency plans related to custodial services and staffing.

What you will Need

• High School (HS) Diploma or GED equivalent.
• 1 - 2 years of direct experience in a supervisory or leadership role within a custodial, facilities, or operational setting, with demonstrated responsibility for managing team member performance, training, and scheduling.
• Valid driver’s license (if travel between sites is required).
• Knowledge of custodial equipment operation, commercial cleaning procedures, and chemical safety protocols.
• Strong organizational and time management skills to manage schedules, tasks, and competing priorities.
• Ability to lead, motivate, and direct a team with fairness and consistency.
• Strong problem-solving and decision-making skills to effectively resolve worksite issues.
• Proficient in using standard computer software for supervisory tasks such as email communication, timekeeping approvals, and generating daily reports.
• Ability to operate all standard custodial equipment (e.g., auto-scrubbers, buffers, carpet extractors).
• Ability to work a flexible schedule, including early mornings, evenings, or weekends as operational needs dictate.

Nice to have

• Associate Degree in Business Management, Facilities Management, or a related field.
• Experience managing multiple teams or shifts.
• OSHA 10-hour certification
• Ability to ensure quality standards are met through daily inspections, on-the-spot coaching, and hands-on demonstration of proper techniques.

At Peckham, you'll join a mission-driven organization committed to supporting growth and creating lasting impact. If you or someone you know is passionate about making a positive impact in a people-first organization, we encourage you to apply and join us on the journey.

Physical Demands: Custodial

This position involves frequent physical activity, including standing, walking, lifting, sweeping, mopping, vacuuming, and handling cleaning tools and equipment. Employees may also engage in bending, stooping, kneeling, and repetitive motions. Work may require occasional climbing, working in wet or slippery conditions, and exposure to extreme temperatures, biological hazards, odors, and cleaning agents. The environment often includes artificial lighting and limited natural light, with potential exposure to dust, allergens, and occasional hazards.

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

• Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you
• Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you
• Email us at careers@peckham.org
• Call us at (517) 316-4000
• Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:

Custodial Services

Location:

Lansing, MI

Worker Sub-Type:

Staff Member