Job Description

Note: This position is full time in office in Denver, CO.

This role plays an integral role in agent recognition and retention on the Operations team, setting a positive and upbeat tone. This role is responsible for the planning, coordination, execution, and overall success of Compass events and community involvement initiatives. They develop and implement detailed timelines to ensure all events are executed efficiently and effectively with a focus on details and clear communication; consistently handling multiple events and priorities simultaneously. Responsible for creating and maintaining agent and employee focused culture activities, community and Compass Cares initiatives, all event process documentation, and maintaining event budgets.

Additionally this position is responsible for managing and tracking sponsorship programs for the region and coordinating with local office contacts to execute on partnership commitments.

Major Areas of Responsibilities

• Event Management and Execution: Responsible for the planning and management of all statewide and local events, collaborating with stakeholders, and successfully executing events that aid in agent loyalty and retention efforts.
• Agent Recognition and Retention: Assisting with Compass recognition awards, social hours, agent appreciation events and other key initiatives that drive retention amongst our agent population.
• Community Involvement/Outreach: Management of major company initiatives at the various local office levels as well as in support of the Compass Cares formal programming.
• Culture Program Management: Overall program management & coordination of culture initiatives for the region, including both agent and employee-focused recognition.

Role Competencies

Communications

• Exhibits good listening and comprehension
• Expresses ideas and thoughts in written form
• Expresses ideas and thoughts verbally
• Keeps others thoroughly informed
• Selects and uses appropriate communication methods and timeframes

Customer Service

• Displays courtesy and sensitivity
• Manages difficult or emotional customer situations well
• Meets commitments of the role and sponsor agreements
• Responds promptly to customer needs
• Solicits customer feedback to improve service

Dependability

• Commits to doing the best job possible
• Follows instructions, responds to management direction
• Follows through on commitments
• Meets attendance and punctuality guidelines
• Responds in a timely manner to requests for service and assistance
• Takes responsibility for own actions

Organization Support

• Completes administrative tasks correctly and on time
• Follows policies and procedures
• Supports affirmative action and respects diversity
• Supports organization's goals and values

Planning & Organization

• Integrates changes smoothly
• Plans for additional resources
• Prioritizes and plans work activities
• Sets goals and objectives
• Uses time efficiently
• Works in a highly organized manner

Project Management

• Communicates changes and progress with appropriate stakeholders
• Completes projects on time and within budget
• Fully coordinates projects
• Develops detailed project plans
• Manages project team activities

Teamwork

• Balances team and individual responsibilities
• Contributes to building a positive team spirit
• Exhibits objectivity and openness to others' views
• Gives and welcomes feedback
• Puts success of team above own interests

Who You Are:

• Minimum of two years of event management experience and/or customer service experience
• Experience working with established brands is a plus
• The ability to lift up to 20 pounds
• High stress tolerance is required
• Access to reliable transportation with space to transport equipment
• Willingness to travel for events across Colorado
• Proficiency in Google Applications including Gmail and Sheets is required
• Superior organizational and time management skills
• Problem-solver and thoughtful decision-making skills
• Impeccable integrity and strong work ethic
• Attention to detail and accuracy in a fast-paced, high volume environment
• Highly efficient and always looking for ways to improve processes
• Strong, professional communication skills (written and verbal) with a customer service focus
• Trustworthy and discreet with confidential information

Compensation:

The salary pay range for this position is a base pay of $75,000 - $80,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Note: This position is full time in office in Denver, CO.