Job Description

About BLR WORLD

BLR WORLD is an award-winning global talent company for the culture, entertainment, and events sectors, enabling organisations to plan, staff, and operate unique permanent and temporary visitor experiences with 'Simply Brilliant People'.

About Al Shindagha Museum

Located in the iconic Dubai Creek area, within Al Shindagha's historical neighbourhood, the Museum tells one of the world's most inspiring stories, one visitors experience literally, walking house to house through its pavilions across time. This is a museum like no other: wandering from history into the present day, wearing traditional jewellery, breathing in perfumes, even diving virtually for pearls. Dubai's culture and traditions are at its heart, where people discover the Emirate's fascinating heritage. Together with Dubai Culture, BLR WORLD is bringing this heritage to life for every generation, a living heart of the community as much as a destination for the world.

About the Role:

As a Cultural Guide, you will be the face of the visitor experience, creating a welcoming and engaging environment for all guests. Your role is to ensure visitors feel comfortable, informed, and enriched throughout their journey. From greeting guests with warmth and enthusiasm to providing in-depth knowledge about exhibitions, cultural heritage, and available services, you will play a key part in delivering exceptional hospitality.

This role is perfect for individuals who are passionate about culture, customer service, and creating memorable experiences. Whether assisting visitors with inquiries, guiding school groups, or ensuring accessibility for People of Determination, your contribution will help shape a world-class visitor experience.

With cultural pride, Visitor Services Hosts welcome and assist visitors throughout their journey with us.

• Ensure an enjoyable and seamless experience by removing barriers and resolving any issues promptly.
• Share in-depth knowledge of exhibitions, events, UAE culture & history, facilities, and services.

Responsibilities

• Greet visitors warmly and create a welcoming spirit.

• Ensure visitor safety inside and outside the museum.

• Monitor and report health and safety issues.

• Perform designated safety checks and report any concerns.

• Use two-way radio communication when necessary.

• Assist People of Determination by guiding them and ensuring an inclusive experience.
• Collect and handle visitor feedback.
• Operate the cloakroom facility, managing visitor belongings securely.

• Act as a fire warden in emergency situations.

• Be knowledgeable about exhibits, events, services, and facilities.
• Scan tickets and assist at information points when required.
• Support school groups and educational team operations.

• Monitor visitor behavior and escalate issues if needed.

• Rotate through different positions as assigned, including outdoor roles.

• Remain positive, dependable, and team-oriented.

• Seek opportunities to enhance visitor experience.

• Perform any additional duties assigned by Visitor Services supervisors.
• Dedicated to People of Determination, families with strollers, and elderly visitors.

Required Experience

• Customer service experience.

• Fluent English and Arabic

• Additional language skills are an added advantage. E.g

• Russian, French, Spanish, German, Arabic, Sign language

Education/Qualifications

• High school diploma (degree in tourism, history, art, museum studies, hospitality preferred).