Job Description

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

yourtown helps children and young people realise they have the ability to tackle whatever life throws at them. We help them to believe in their unique strengths, tenacity and self-determination. We recognise the courage and determination of children and young people when they reach out to yourtown for support.

Realise your potential at  yourtown

your opportunity

As the Cultural Coach, you will work directly with young people from culturally and linguistically diverse (CALD) backgrounds, providing culturally responsive and strengths focused support. This newly created role focuses on building trust with members, addressing cultural barriers to participation, and actively supporting their engagement in employment, education, and community life. You will deliver this through culturally informed coaching, practical advocacy, and close collaboration with our Employment Services team and community partners.

As the Cultural Coach, you will:

• Deliver culturally informed case management and individualised support to members.
• Lead culturally informed crisis and wraparound supports, delivering timely crisis intervention and individualised support where required
• Provide proactive post placement support to members, helping them navigate workplace challenges and sustain ongoing employment & education.
• Deliver services that recognise cultural safety, trauma history, language barriers, and adjustment challenges.
• Work collaboratively with our team to deliver quality services tailored to the unique cultural identities, lived experiences, and strengths of young people from CALD and migrant communities.
• Engage with the community and maintain networks with multicultural services, interpreters and community leaders.

what we are looking for

You believe that optimism is infectious, and that with energy & dedication – anything is possible. You strive to do things well and take pride in your work. You embrace fresh ideas and ways of working, and never rest in growing, learning, and leaning into the ‘new’.

• You hold a Certificate IV in Youth Work, Community Services, Multicultural Work, Settlement Services or a related discipline.
• Demonstrated experience in youth work, or a similar role, in the provision of effective case management of disengaged young people, as well as demonstrated experience in developing strategies to overcome the challenges to employment faced by youth from diverse cultural backgrounds.
• Proficiency in a second language relevant to the client caseload, especially Dari and/or Persian (Farsi), is desirable though not essential.
• Proven ability to deliver workshops and group facilitation processes.
• Strong communication and interpersonal skills and a flair for networking will see you build relationships across a variety of stakeholders, including client cohorts, government, community and business group.
• Proficient skills in using technology and systems; our compliance requirements are high and your administration needs to be on par with this.
• You hold an unrestricted drivers licence.

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation.  We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• Salary Sacrifice options to increase your take home pay
• Your choice of a fortnightly or monthly RDO
• Access to Paylab to help you save on everyday items like groceries, pharmaceutical, automotive services, as well as things like clothing, books, electricals, furniture, and even holidays!
• Opportunities for internal and external professional development
• Free access to Linkedin Learning including over 16,000 learning modules
• A genuine focus on employee health and wellbeing
• Yourwellness program includes free access to calm & centr apps
• Access to free and confidential counselling sessions for you and members of your immediate family
• Access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
• An environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please visit:  https://careers.yourtown.com.au/

Contact: Lauren Singleton | Talent Acquisition Specialist | lsingleton@yourtown.com.au

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.