Job Description

Cultural Ambassador I

Job Code: PR5257

ABOUT US

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.

JOB TYPE

Classification: Non Exempt

Supervises Positions: N/A

The Cultural Ambassador I provide a variety of customer service duties, including support, interpretation, and acting as a cultural broker to help create a positive patient experience for non-English-speaking patients, family members, and visitors.

Competencies:

• Interpretation & Translations Services
  • Communicates effectively to meet the needs of all internal and external stakeholders.
  • Provide face-to-face medical interpretation primarily for patients, family members, and visitors.
  • Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
• Quality & Process Improvement
  • Reviews processes, identifying and recommending opportunities for improvement.
  • Actively participate in identifying opportunities to improve the experience for patients and guests.
  • Participate in community engagement events, as needed.
• Patient ServiceActively participates in identifying areas of opportunity to improve the experience for patients and guests.
  • Provides cultural information to facilitate support for a treatment plan.
  • Ensures that information about the patient's outpatient services, hospitalization (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments, and Health Care Education) is accurately communicated.
  • Communicate effectively to meet the needs of all internal and external stakeholders.
  • Respond quickly to irregular and emergency requests.
  • Maintain confidentiality in all matters related to patient care and visitor issues.

QUALIFICATIONS

Education:High School Diploma or GED required. Associate’s Degree preferred.

Experience: Minimum of 0-2 years of experience in a foreign language medical interpreter healthcare role. Refer to the Life Support Training Policy for additional details.

Licensure: National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI)preferred.

Additional Skills/Requirements Required: Proficient in the use of computer software, including the Microsoft Office suite or similar. Ability to effectively communicate with all levels of authority. Successful completion of the 40-hour “Bridging the Gap” course.

Additional Skills/Requirements Preferred: N/A

The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS

Physical Demand Code:Sedentary to Light Physical Demand: The job requires frequent sitting, standing, walking, and bending/stooping. Frequent repetitive body movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
• On call responsibilities as directed: No
• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes