Job Description

Job Location: 1300Lehigh - Philadelphia, PA 19132
Salary Range: $27.88 - $29.81 Hourly

TITLE: Community Umbrella Agency (CUA) Case Manager
DIVISION: Net Community Care, Inc.
UNIT: Community Umbrella Agency (CUA)
REPORTS TO: CUA Case Management Supervisor
FLSA STATUS: Non-Exempt
STATUS: Fulltime
THE ORGANIZATION:
Net Community Care is a division of Northeast Treatment Services (NET), a non-profit organization serving the Philadelphia region. As a designated Community Umbrella Agency (CUA) for the Department of Human Services, Net Community Care operates CUA1 and CUA7, providing comprehensive child welfare services focused on safety, permanency, and family well-being. Grounded in trauma-informed care and cultural humility, Net Community Care works to stabilize families, support youth development, and ensure children can grow in safe, nurturing, and permanent homes. The organization is committed to strengthening communities through collaboration, accountability, and continuous learning.
SUMMARY:
Case Manager applicants must have a strong understanding of child welfare protective services and the needs of high-risk, vulnerable families. Client families are referred by the Department of Human Services due to concerns related to parenting skills, safety, and the ability to maintain children in a safe and stable environment. In this role, the Case Manager partners with families to strengthen parenting practices, enhance protective capacities, and create a nurturing home environment that promotes child safety, well-being, and permanency.

QualificationsWHAT SUCCESS LOOKS LIKE IN THIS ROLE:
Success as a CUA Case Manager is demonstrated through measurable improvements in child safety, family stability, and permanency outcomes and must provide timely, consistent, and effective case management services. This includes:
- Meeting all weekly and monthly visitation requirements for children receiving in-home and out-of-home services, ensuring compliance with DHS regulations and NCC policies.
- Ensuring that safety assessments and service plans are completed accurately and on time along with all Key Performance Indicators set forth by DHS relevant to this role.
- Supporting families in achieving permanency goals, including successful, timely reunification.
- Maintaining thorough and timely documentation of case activities, including visits and service referrals.
- Collaborating effectively with families, service providers, and the court system to remove barriers to permanency and child well-being.
-  Demonstrating consistent engagement with parents and caregivers through coaching, referrals, and support during visitation.
- Achieving or exceeding Net Community Care’s benchmarks for child safety, permanency, and family engagement as outlined in performance evaluation criteria.
ESSENTIAL POSITION RESPONSIBILITIES:
- Conduct intakes, provide assessment to determine client needs
- Provide home, school, and community visits to assess need and assist in accessing resources
- Develop a comprehensive service plan
- Facilitate access to additional resources as needed
- Team collaboration with other components of youth and family services
- Create and maintain client files and complete all required documentation
- Provide on-call services through a rotational basis
- Provide written or an oral report to department of human services and family court as needed
- Participate in required training
- Participate in regular supervision meetings with assigned supervisor
- Must demonstrate genuine empathy and concern for individuals as indicated in our corporate vision, mission, and values statements.
- Knowledge of culturally competent values, principles and practices required

QUALIFICATION REQUIREMENTS:
- A bachelor’s level in Human Services, BSW preferred
- Two years case management experience involving youth
- Knowledge of child and family service systems
- Valid Driver’s License (issued by state in which employee lives) and safe driving record and proof of insurance coverage
- Experience with computers beneficial
- Knowledge of social work values and/or child welfare services.