Job Description

Play a critical role in delivering a high-quality client experience by ensuring loan servicing activity is accurate, timely, and well controlled.

Job summary

As a Loan Servicing Analyst on the Loan Servicing team, you will independently execute servicing and research activities that support timely, accurate, and consistent client service. You will investigate transaction exceptions, resolve monetary issues, and process servicing requests while following loan documents, servicing agreements, controls, and policy. You will also help keep procedures and system documentation current and clear. You will collaborate with cross-functional partners and provide day-to-day guidance to junior team members as needed.

Job responsibilities

• Manage and respond to internal and external servicing requests, providing clear guidance on servicing processes aligned to loan documentation and controls
• Process transaction requests and complete operational activities with a strong focus on accuracy, timeliness, and risk awareness
• Reconcile funds moving in and out of the firm and investigate breaks to resolution
• Research transaction exceptions and discrepancies, performing fact-finding and root-cause analysis and proposing practical solutions
• Escalate highly complex or unprecedented issues with a clear summary of findings and recommended next steps
• Identify opportunities to improve workflows, controls, data quality, and client outcomes; support implementation of enhancements
• Provide input on process design for system enhancements and participate in user testing activities
• Review, update, and maintain procedures and job aids to reflect policy, system, or regulatory changes
• Plan and prioritize your work effectively to manage competing deadlines and deliver consistent results
• Partner with teammates and cross-functional stakeholders to support a positive, responsive service experience

Required qualifications, capabilities, and skills

• At least 1 year of experience in banking, mortgage, financial services, accounting, or loan operations
• Ability to learn and apply technical processes accurately and consistently
• Strong analytical skills with the ability to investigate issues, identify root causes, and recommend solutions
• Demonstrated attention to detail and commitment to accurate processing and documentation
• Strong written and verbal communication skills with a client-focused mindset
• Ability to work independently while collaborating effectively with a broader team
• Proficiency in Microsoft Excel (for example, formulas, pivot tables, and lookups) and other Microsoft Office applications
• Ability to manage priorities, organize work, and meet deadlines in a fast-paced environment
• Professional judgment and discipline in following procedures, controls, and policy

Preferred qualifications, capabilities, and skills

• Bachelor’s degree (for example, business management, accounting, finance, or a related field)
• Experience in commercial loan servicing and/or loan accounting
• Familiarity with commercial banking operations and related products or services
• Experience supporting process improvement initiatives, control enhancements, or operational efficiency work
• Prior involvement in system enhancements, user testing, or process documentation updates

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans