Job Description

Essential Functions

• Determines suitability of customers’ impressions.
• Selects appropriate manufacturing settings for the each product/case.
• Utilizes designated system and software to scan impressions.
• Forwards accurately completed scans to design process.
• Tests CT software and hardware; validates or calibrates system or equipment as needed.
• Assists in various tasks relating to the CT Scan process.
• Uploads files as required.
• Opens inbound cases and applies spray.
• Scans case with image capture system to take digital picture of case.
• Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
• Attaches appropriate documents to Rx/cases. Affix work order sticker to case pan.
• Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
• Ensures items listed on invoice matches case box contents.
• Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties.
• Ensures work area is maintained in a clean and orderly state throughout work shift.
• Partners with Shipper/Distributor to validate outbound production.
• Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
• Locates and corrects errors related to orders; asks for assistance when needed.
• Inputs prescription with corresponding case codes into Customer Management system.
• Searches for customer accounts, names, and addresses in Elektra; executes search using search keywords and account phone number
• Selects appropriate carrier and shipping option according to due date of outbound case; ensures Doctor/special instructions are followed as requested.
• Familiarizes self with different carrier shipping systems and software; utilizes carrier shipping systems when not integrated with Elektra or DL +.
• Applies appropriate shipping charge to each outbound case.
• Greets all guest, walk-in traffic in a hospitable manner.
• Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information.
• Processes orders and prepares correspondences.
• Assists customers in problem solving, planning, development and execution of stated goals and objectives.
• Ensures customer retention and satisfaction.
• Sorts and distributes incoming mail.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Previous dental technician or dental technology training.
• Prior dental work experience or background, a plus.
• Previous experience working in positions that require hand and finger dexterity, a plus.
• Previous experience in gaming or the use of social media platforms, a plus.

Special Requirements/Certification:

• Virtual Plaster Experience (VPX) certification, preferred.

Pay Range: $18.00/hr