About this Position

Act as the Single Point of Contact (SPOC) for assigned customers within the Industry segment, managing the end-to-end Order-to-Cash process with a strong customer-centric, operational, and strategic approach. Ensure high service levels, reliable supply, and continuous improvement of customer experience and business performance.

What you´ll do

• Act as the single point of contact for an assigned customer portfolio, managing all inbound and outbound interactions.
• Manage customer orders end-to-end, from order creation to invoicing, ensuring accurate and timely execution.
• Execute the Daily Operations Cycle effectively to improve service levels and ensure fast response to operational issues.
• Maintain strong relationships with customers, strengthening loyalty and enhancing overall satisfaction.
• Coordinate closely with cross-functional teams (Supply Chain, Logistics, Credit Management, CS Support, Control Tower) to ensure smooth service delivery.
• Support resolution of operational issues, including credit blocks, invoice disputes, and stock constraints.
• Monitor service performance through KPIs and continuously drive improvements.
• Ensure all customer-related activities are handled accurately, timely, and in line with business standards.

What makes you a good fit

• 3–6 years of experience in Customer Service, Order Management, or Supply Chain roles.
• Strong understanding of Order-to-Cash (O2C) processes.
• Experience working with SAP, Service Cloud, or similar ERP/CRM systems.
• Proven ability to manage customer relationships in a front-facing or SPOC role.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Benefits
• Meal vouchers
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.