Job Description

, Poland

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

May 18, 2026

Business Unit:

Downstream and Renewables

Experience Level:

Early Careers

The annual base salary range for this position:

zł84,000.00 - zł124,800.00

Individual pay will be based on various factors such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

Customer Success Specialist (CSS) with Spanish is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. This job sits across the Deal Management and Order to Cash journeys forming a critical part of the Customer Fulfilment Cycle. It delivers end-to-end customer support, from contract and account set-up, through to order and payment. CSS provides Consistent, Adaptive, Reliable and Easy experiences to our customers.

Principle Accountabilities:

The activities cover all customer levels including Key Accounts and Platinum Customers. The broad accountability of this role is to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey. This means being a single focal point for local processes that require local language skills for our customer & sales teams and other business partners such as Process Experts, Sales, Credit and LSC, as well as caring for our customers.

The CSS is accountable for a certain customer portfolio (mirroring one or more AM portfolios) to drive accountability/ownership for this portfolio. This is a key enabler to drive best-in-class CX and to ensure maximum customer-centricity and building and maintaining strong and high level of business partnering satisfaction.

This role may focus on some or all the accountabilities below, depending on the respective businesses size and complexity:

Deal Management:

- Bid and Tender

- Contract Management

- Manual Pricing

- Master Data Set-up and Amend

- Data Integrity Management

- Enforcing company’s policy and contracts

- Ensuring compliance (Data privacy, trade compliance, SDS)

- Troubleshooting.

Order to Cash:

- Order Management

- Touchless Support and Set-up

- Quantity Dispute Management

- Credit Management

- General Inquiries and Feedback

- Meeting and/or managing customer’s expectations

- Ensuring invoices are correct and paid on time

- Building strong relationships & partners (customers) for life

- Getting as much information and notes as necessary to understand customer’s issues and to drive resolution and improvements.

Sales Support:

- Manage existing customer portfolio of business

- Manage customer relationship virtually

- Manage key sales process steps as agreed with respective business

- Data-driven sales recommendation.

Job Knowledge, Skills and Experience:

Language:

- Customer Language Proficiency

- English Language Proficiency

-

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.