Job Description

Rogers Group, Inc., headquartered in Nashville, is a privately held aggregates and asphalt highway construction company operating in 13 states with over 4,000 employees. RGI, established in 1908, has the distinction of being recognized as the largest privately held aggregate producer in the United States.

We have 86 quarries and 56 asphalt plants across Tennessee, Mississippi, Georgia, Alabama, South Carolina, North Carolina, Kentucky, Arkansas, Texas, Indiana, Illinois, Ohio, and Virginia.

Rogers Group is currently seeking candidates to fill the CUSTOMER SERVICE REPRESENTATIVE position to work at our Broadway (Linville), VA quarry.

Candidates must be motivated, safety conscious individuals with good multi-tasking skills to operate our Truck Scale system, take customer orders, and dispatch trucks. Performs general clerical duties in accordance with established procedures, requiring some judgement in the selection and interpretation of data. Candidate will also be trained to provide accounts payable, accounting, and billing support. Must be willing to work flexible hours and overtime as required by production demands.

Key Responsibilities

• Weigh trucks and load materials according to VDOT standards and company policies.
• Enter data into the ticketing system accurately
• Assist customers in choosing the right materials for their job
• Handle payments and count money
• Communicate with customers, drivers, supervisors, and other team members
• Follow all company policies and safety procedures
• This position will back-up and support truck weighing operations and will perform lab testing on aggregate samples. You'll work in a quarry environment, assist with weighing customer and company trucks, and conduct quality control tests (e.g., moisture content, bulk density, abrasion).

Job Requirements:

• Provide friendly, professional, and thorough customer service
• Take and input customer orders
• Dispatch products and material for delivery
• Assist sales staff with customer service responsibilities
• May be called upon at the discretion of Managers to perform other duties

Starting wage will be based on experience. Overtime available and extensive medical and retirement benefits are included.

Qualifications:

• High school diploma required
• Prior experience with accounts payable, general accounting, and billing related tasks – preferred
• Proficiency with Microsoft Office applications
• Excellent customer service skills
• Detail oriented with a high degree of accuracy with the ability to multi-task
• Ability to work with minimal supervision
• Excellent communication skills both oral and written

As a Rogers Group employee, you will have access to our competitive company perks, including:

• Group insurance options plus Health Savings Account with annual company contribution.
• Company paid life insurance, disability insurance, and more.
• Retirement 401K account with company contribution and match.
• Paid Holiday Shutdown period between Christmas and New Years in addition to 7 holidays throughout the year.
• Paid vacation –2 weeks at 1 year; 3 weeks at 5 years; 4 weeks at 20 years of service.
• Annual performance-based merit increases.

RGI EEO Statement

An Equal Opportunity Employer seeking candidates without regard to age, race, national origin, gender, disability, veteran status, gender identity, sexual orientation, or any other protected status.

All applications are accepted online at www.rogersgroupinc.com