Job Description

Job Location: Orlando, FL 32837
Position Type: Full Time
Salary Range: $16.00 - $18.00 Hourly

- Responsibilities will include handling customer inquiries, resolving issues efficiently, and promoting our products and services.
- Fluency in both English and Spanish is essential for effective communication with our diverse customer base.
- Handle incoming calls from customers promptly and professionally. Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
- Identify customer concerns and resolve them effectively to ensure a positive experience. Utilize problem-solving skills and product knowledge to address inquiries and complaints.
- Strive to provide swift resolutions to customer issues and inquiries. Maintain efficiency while ensuring accuracy and quality in interactions.
- Engage with customers to understand their needs and preferences. Offer personalized solutions and recommendations to meet individual requirements.
- Actively promote our products and services during customer interactions. Utilize upselling and cross-selling techniques to maximize sales opportunities.
- Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions. Ensure all documentation is complete and up-to-date.
- Collaborate with team members and other departments to address complex customer issues or escalate unresolved issues as necessary. Work together to achieve common goals and deliver exceptional service.
- Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines. Maintain confidentiality and integrity in handling customer information.
- Attend necessary sales and customer service training sessions.
- Execute local store marketing initiatives and other marketing efforts.
- Represent the company in all business-related activities.
- Other duties assigned.
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